• Report: #1073831
Complaint Review:

Acer America Corp.

  • Submitted: Wed, August 07, 2013
  • Updated: Sun, August 11, 2013

  • Reported By: yesman12398 — North Port Florida
Acer America Corp.
333 West San Carlos Street San Jose, California USA

Acer America Corp. Beware the Insyde BIOS from Acer ! San Jose California

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In May of 2013, I purchased an Acer E1-571 laptop after checking the CPU's specs on Intel. The Intel chip in the laptop was an i5 3230M, which had an impressive list of features, including VT-d and VT-x instruction sets, which aid in using virtualization. To make a long story short, what I eventually realized, is that their choice of UEFI (the new BIOS), did not allow access to the Intel features; so they could be turned on or off. Actually they dropped 2 or 3 menus like "Advanced" and "Power" from the typical UEFI menu list, ON PURPOSE ! Why ? Most likely they received kickbacks from MS to do so. Why ? Because MS doesn't want you to keep using their older products that you've already paid for ! They want you to buy their NEW operating systems 7,8,9...etc. One of the many consequences of this policy, is that you now can't use all the features included in the Intel processor, can you say "bait and switch"? Another is trying to make it more difficult to install a different operating system, say Linux ? Of course with our byzantine legal system, it will take the Supreme Court five years to finally hear this case concerning Microsoft's collusion with the manufacturers and Insyde software, so I'd like to suggest a boycott of Acer's computers. Why ? Because they could easily solve thousands of their consumers problems, by simply offering a different UEFI (or upgrade) for the affected models. BUT THEY WON'T ! And only YOU can punish them. I believe some people in Europe have already started a boycott, let's join them and hope it deters other manufacturers from following in this protectionist conspiracy. 

This report was posted on Ripoff Report on 08/07/2013 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/acer-america-corp/san-jose-california-95110/acer-america-corp-beware-the-insyde-bios-from-acer-san-jose-california-1073831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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