Report: #720193

Complaint Review: Acer America Corp

  • Submitted: Thu, April 21, 2011
  • Updated: Thu, April 21, 2011
  • Reported By: Don — Newton North Carolina U.S.A.
  • Acer America Corp
    333 W. San Carlos Street, Suite 1500
    San Jose, California
    United States of America

Acer America Corp Failed to send me working copies of restore disk I purchased on 3/3/2011 San Jose, California

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March 3, 2011 I paid for working copies of restore disk.  about 2 weeks later, i got the disk, but when I tried to reinstall the operating system (Vista) it kept asking for the same disk over and over.   I have contacted Acer no less than 8 times to include their 2nd level support.  I have been promissed a working set of disk to replace the ones I have paid for. It is April 21, 2011 and I am still waiting for the disk.  The last conversation I had with them, they would have them sent overnight but since it was on a friday, I knew I would not get them until Monday at the earliest and that was 2 weeks ago.  Just be careful if you are dealing with ACER, they are not good for their word. 
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