• Report: #461209
Complaint Review:

Acer America Corp.

  • Submitted: Fri, June 12, 2009
  • Updated: Fri, June 12, 2009

  • Reported By:Cass Lake Minnesota
Acer America Corp.
333 West San Carlos St. San Jose, California U.S.A.

Acer Of America - Acer America Corp. Refused to provide support for reseller of defective acer aspire L 100. San Jose California

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I own a small ma and pa furniture store . We purchased several computers thru a redistributer to sell. A customer came and wanted to buy the aspire so I attempted to boot it up to demonstrate it to him. It failed to do so and after several attempts with no results I contacted acer America for help.

Not only did I find it almost impossible to talk to anyone who knew anything or how to direct me when I did I was told that the product was out of warranty.

I repeated that since I was a retailer of there product it could not be out since a consumer had not purchased it.

They eventually (after several weeks of calls hold and wait) gave me an authorization # to have it serviced free! Yahoo its taken care of.

So I wait for a responce to my fax, none came.

I went thru the above process again and was told that even though I had been approved for service and had a valid code they still would not repair this difective product.

Cass Lake, Minnesota

This report was posted on Ripoff Report on 06/12/2009 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/acer-america-corp/san-jose-california/acer-of-america-acer-america-corp-refused-to-provide-support-for-reseller-of-defective-461209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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