Report: #369147


  • Submitted: Tue, September 02, 2008
  • Updated: Sun, April 10, 2011
  • Reported By: Newburgh New York
    333 WEST SAN CARLOS ST STE 1500 SAN JOSE, CA 95110
    SAN JOSE, California


*Consumer Comment: Dissatisfied as well

*Author of original report: FULL REFUND GRANTED

Show customers why they should trust your business over your competitors...

Dear Prepaid Legal,

My intake number is 517099, I purchased an Acer Aspire 3680 14.1" Widescreen Laptop PC w/Intel Celeron M Processor 420 computer on Aug 02, 2007 from Acer America Corporation. I received this product on Aug 8, 2007 when I received the product it did not work, I immediately called Acer and was told that a technician will call me back. I never received a phone call from a Tech I called two times each per month, in the following months of Sept, Oct, Nov, Dec, Jan, Feb, Mar and I received a phone call from Acer in March. I was instructed to mail in my Laptop at my expense for repairs March 31, 2008 I received my Laptop back and it still was not working properly.

I contacted Acer and advised that I will not be paying shipping and sent my Laptop back to them on the following dates April 8th, 23rd and 30th. Each time that I received my Laptop back it still did not work. Acer pretended to fix my Laptop and send it back not working until the warranty expired and then the hard-drive crashed and now the laptop will not even boot-up. I have called Acer numerous times only to be put on hold 45 minutes at a time and several technicians answering the phone pretending to be managers stating that they cannot help me unless I pay them $500 to fix a Laptop that never worked from the day I bought it.

At this time I authorize Prepaid Legal/Feldman & Monaco to contact

Acer America Corporation
Rudi Schmidleithner
333 West San Carlos St Ste 1500
San Jose, CA 95110
408-533-7700 (Phone)
408-533-4555 (Fax)

By phone or written communication concerning the demand of a refund of $449.00, the serial number for my Laptop is LXAZL0Y066707164C52505. I have attached copies of their repair statements received with my Laptop stating Acer America Corporation had fixed my Laptop despite having to send it back after each letter because the Laptop was still not working. I have peroozed the Rip-Off and they have 29 similar complaints against them. Acer America has an MO of stating that they have repaired their defective product when it is not repaired and then procrastinating until the warranty expires and then charging you the same amount you paid for your Laptop for repairs. I have confirmed with a local computer expert that the failure to my Laptop is a manufactering defect and the price of $500 is 3 times the cost of the repair.

I have called the Corporate Office several times concerning this matter and they are trying to procrastinate in handling this situation. I have faxed copies of their repair letters, my purchase receipt and email confirmation of repairs from this company that never happened. Thank you for your assistance to this matter.

Newburgh, New York
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/02/2008 06:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

Dissatisfied as well

AUTHOR: anonymous - (USA)

I also have problems with an Acer product. I have an Aspire lap top I purchased from my local Wal-Mart near the end of 2010. I started having problems with this unit from the start.

My biggest problem is that I cannot get any external multimedia capture cards to work with it. I have tried several Dazzle capture cards as well as a Roxio capture card and none will work. I did a search on line and discovered that Acer Aspire lap tops have a huge problem with the Roxio software and all of the suggestions for remedying this problem has not worked.

I am trying to contact someone with support to see if this problem can be resolved. The laptop is usable for other purposes but not for the sole reason I purchased it. I am likely going to replace this with yet another lap top in order to fill the requirements of a webcast I am planning to do soon.

I certainly will never purchase another Acer product again. I have been flooded with comments about the poor quality of their products from my members. I wish I had been aware of the Acer problems before ever investing in one of their products.

William K Murtaugh
Media Services
Orlando, Florida
Respond to this report!

#2 Author of original report


AUTHOR: Anonymous - (U.S.A.)

Acer America?
From: Travis Armstrong
Sent: Fri 9/12/08 5:47 PM


This email is confirm that you will indeed be receiving a refund for you unit. We will follow up with you on Monday to discuss the details.


Travis Armstrong
Acer America - Corporate Customer Care
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.