ACH Direct Jeff Thorness Ripped Off by ACH DIRECT located @ 500 W. Bethany Drive, Suite #200 Allen Texas Allen, Texas

Of course you dissagree...you need the money for your HUGE bonuses and Christmas shopping.

We disagree with these statements and stand by our actions.

If you took my companies so called charge back percentage over the previous years time it is well bellow the so called 1% national average. This was processing over 2 million dollars with ACH Direct and Jeff Thorness / Franci Myers.
 
My company was never given any prior notice before funds where frozen (taken from my company). I was told that an emergency meeting was held with Jeff Thorness and a funding hold was implemented shortly after with out any prior notice.
 
ACH Direct and Jeff Thorness narrowed my charge back window down to three months so they could get my average slightly above the so call 1% average.
 
In my opinion this company is a sham and might possible have a habit of stealing merchant money.
 
This company DOES have complaints with the BBB and soon to have one with the Texas AG for theft.

Our company is governed by the NACHA Rules which require that our customer accounts maintain a chargeback ratio on transactions processed through the ACH Network of 1% or less.  This 1% threshold is not unique to our organization, but rather an industry-wide standard that applies to all organizations originating transactions through the ACH network.

While regrettable, under circumstances where a customers chargeback ratio and actions are not in compliance with the NACHA Rules, we do have to place a hold on the funds running through that account and/or in extreme circumstances, terminate the account.  Before we are required to take any action on the account, we attempt to work with merchants to avoid such temporary holds.  It is not our practice to randomly hold funds from customers and we did not do so in this instance.

We pride ourselves on our A+ rating with the Better Business Bureau and strive to provide our customers with superior customer service and every opportunity to access the ACH Network in a lawful/compliant manner.