ACN - American Communictions Network Poor service, restrictive contract, exorbitant cancellation fees, terrible technical support Concord North Carolina

you can tell the person that left the response did not read the comments.  I was a rep for acn.  My experiences when acn was the one providing customer service has been POOR.  I have no problem completing a two year commitment.

My issue is with how the treat you when you want to cancel.  Since I was a rep I called numerous times for various issues and it always was very time consuming and irritating.  Many times I had to get my RVP involved to try to fix the issue.  

When I wanted to cancel my direct tv services, i was able to give them a date 3 weeks out and they turned if off on that day.  I did not have to call on that day to cancel.  Same thing with AT&T when I switched to acn phone service, I picked the day to turn it off. 

SO WHY CAN'T ACN handle that?  You have a two day window to cancel or you have to wait another month.  They are so backwards and give such poor service.  I tried for months to defend them and now I am telling of my experience as a customer and rep.

I stand by my statement - If you order products from them - DO NOT DO PRODUCTS WHERE YOU ARE BEING SERVICES BY ACN.  Only order products serviced by others like verizon, sprint or direct tv.  

My experience was similar.  DO NOT  believe what the rep said.  i was a rep three years ago and had almost the exact experience.  They ripped me off for the website - kept charging my card after I did not renew, had to fight the charge back process and show they refused to provide access to the services.  So I was able to get my money back.  My phone service for AT&T same had no phone for a week.  I am back with AT &T after they failed to tell us that the price did not include taxes.  So my "cheaper" bill was $25 more than what I paid for with AT &T.  Then for my digital phone they wanted to charge me $90 to cancel one day early when my 2 year contract ended.   Then some "customer service" person charged my card for 10 times for the month on that phone freezing it and leaving me without a card. Then the supervisor said that they would look into giving me the $800 back after 90 days.  RUN RUN RUN from buying anything from them where you need to sign any kind of contract where they will take care of you.  I said that because I also ordered a cell phone and since Verizon took care of me I had no problems.

I would file a chargeback for the early termination fee based on fraud and services not provided- they did not provide you any services within a reasonable time frame.

I've had ACN for 4 days so far - but we have not had fully working service for more than a short time on any of those days.

Are you sure you don't work for ACN?  I haven't met on single person myself that had a great service and is not involve with ACN as a rep?  I was a consumer first, just to see how they would treat me before I sign up as a rep.  Needless to say I never signed up.  As a matter of fact, the person who signed me up also cancelled (he was a rep).  He didn't get quality service from the company either. 

Talking about patience?  I'm in the business of customer service myself.  Every time I called them it took 45 minutes at least to speak to someone.  I don't know if that has changed, I was a customer last year around October '08.  They tried to explained everything to me , I was patient with them.  Two months later, my phone still didn't work.  They told me it was my modem.  They told me I needed to get a new one and I told them that was not mention before I signed up.  It just said I need certain speed of internet, and I had DSL.  A lot of little things went on and ACN was not able to resolve the issues.  They want the consumer to buy stuff to work with their system, that I really feel they should provide. 

Unfortunately, I was not happy and had to cancelled.  They are still sending me invoice till this day, which I just ignore.  I'm happy for you!! You "Lucky Few"

I will Attempt to address each paragraph as the writer babbled on.. First there are no up front fees for any products or services. Like any Major telecommunications company your credit is checked.. If you are a risk and not credit worthy ACN has been known to charge a security charge which goes towards your last month or months invoice depending on the amount of the fee. Next early termination fees are completely legal and standard with just about every company ACN is in partnership with. Every wireless carries, Satellite provider and Home Security Company all have Early Termination fees. READ WHAT YOU SIGN, and abide by it.
Anything that has to do with technology requires that the end user have patience. I think you would all agree glitches are common and patience is a virtue. Problems can be resolved and mind set is Everything. If you approach it calmly it will be handled calmly, which usually speeds up the process and resolves matters.
I have been with ACN for 9 months, I have not had any of these issues. I currently use The Digital Video Phone and 20 other friends , family and business partners use it as well. IT WORKS GREAT!!
I have more dropped calls with my Cell Phone then I have issues with Products and Services I am currently using through ACN..which happens to be TWo Aircards, Direct Tv, ADT Home security and Digital Video Phone Service. All were installed with professionalism and in a timely manner.
Technical Support has been a lifesaver, competent, friendly and they work on the issue until it is resolved.
If your Nice when you speak to them I'm sure they will do there very best, If your a Jerk _ _ _
why would anyone want to do anything for you.
ACN A GREAT COMPANY "ONE WORLD, ONE VISION" WHORAH!!!

I will Attempt to address each paragraph as the writer babbled on.. First there are no up front fees for any products or services. Like any Major telecommunications company your credit is checked.. If you are a risk and not credit worthy ACN has been known to charge a security charge which goes towards your last month or months invoice depending on the amount of the fee. Next early termination fees are completely legal and standard with just about every company ACN is in partnership with. Every wireless carries, Satellite provider and Home Security Company all have Early Termination fees. READ WHAT YOU SIGN, and abide by it.
Anything that has to do with technology requires that the end user have patience. I think you would all agree glitches are common and patience is a virtue. Problems can be resolved and mind set is Everything. If you approach it calmly it will be handled calmly, which usually speeds up the process and resolves matters.
I have been with ACN for 9 months, I have not had any of these issues. I currently use The Digital Video Phone and 20 other friends , family and business partners use it as well. IT WORKS GREAT!!
I have more dropped calls with my Cell Phone then I have issues with Products and Services I am currently using through ACN..which happens to be TWo Aircards, Direct Tv, ADT Home security and Digital Video Phone Service. All were installed with professionalism and in a timely manner.
Technical Support has been a lifesaver, competent, friendly and they work on the issue until it is resolved.
If your Nice when you speak to them I'm sure they will do there very best, If your a Jerk _ _ _
why would anyone want to do anything for you.
ACN A GREAT COMPANY "ONE WORLD, ONE VISION" WHORAH!!!

I will Attempt to address each paragraph as the writer babbled on.. First there are no up front fees for any products or services. Like any Major telecommunications company your credit is checked.. If you are a risk and not credit worthy ACN has been known to charge a security charge which goes towards your last month or months invoice depending on the amount of the fee. Next early termination fees are completely legal and standard with just about every company ACN is in partnership with. Every wireless carries, Satellite provider and Home Security Company all have Early Termination fees. READ WHAT YOU SIGN, and abide by it.
Anything that has to do with technology requires that the end user have patience. I think you would all agree glitches are common and patience is a virtue. Problems can be resolved and mind set is Everything. If you approach it calmly it will be handled calmly, which usually speeds up the process and resolves matters.
I have been with ACN for 9 months, I have not had any of these issues. I currently use The Digital Video Phone and 20 other friends , family and business partners use it as well. IT WORKS GREAT!!
I have more dropped calls with my Cell Phone then I have issues with Products and Services I am currently using through ACN..which happens to be TWo Aircards, Direct Tv, ADT Home security and Digital Video Phone Service. All were installed with professionalism and in a timely manner.
Technical Support has been a lifesaver, competent, friendly and they work on the issue until it is resolved.
If your Nice when you speak to them I'm sure they will do there very best, If your a Jerk _ _ _
why would anyone want to do anything for you.
ACN A GREAT COMPANY "ONE WORLD, ONE VISION" WHORAH!!!