Report: #1057992

Complaint Review: ACN

  • Submitted: Mon, June 10, 2013
  • Updated: Mon, June 10, 2013
  • Reported By: Tim H — Gilbert Arizona
  • ACN
    1000 Progress Place
    Concord, North Carolina

ACN Porting number charges Concord North Carolina

*UPDATE Employee: Please Contact ACN

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After completing a two year contract for phone service and a couple thousand dollars in equipment with ACN our number that we owned prior to the company was ported to another service provider. We received an unexpected port charge for porting the number. I contacted the company and made a request to verify the port charge in the terms of service contract that was agreed upon two years ago. The customer service representative was unable to verify nor was she able to provide me a copy of what was agreed upon when service was activated.

Here is another example of additional fees that ACN is charging their customers:

Effective June 1, 2013, you may notice a charge on your monthly invoice labeled Compliance Cost Recovery Fee in the amount of $1.99. This fee is used to recover costs associated with compliance of local, state and federal tax requirements, as well as those associated with anti-fraud protection, number portability, emergency 911 support and customer privacy protection.

This fee is not a tax or charge required or assessed by any government. The Compliance Cost Recovery Fee will apply to every telephone line assigned, including toll free and virtual numbers. Surcharges, taxes and fees assessed by ACN are similar to those charged by other Telecommunications and Digital Phone Service (VoIP) providers.

It seems like ACN may not be in compliance with all the requirements.

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This report was posted on Ripoff Report on 06/10/2013 02:15 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Please Contact ACN

AUTHOR: ACN Inc. - ()

Tim, we would like to help you remedy the issue with the porting charge. Please allow us the opportunity to assist. A case has been created so that you may have the opportunity to speak with the Executive Escalation Team or Mgr that will assist you. Please contact us at 1-877-226-1010 and provide your case number 8573110. Thank you.

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