Wellsfargo Insurance And/or Acordia Somerton Student Insurance Services, Student Health Insurance Ripoff Internet California

As a student, you are bomb with millions of advertisements for everything. You chose what a professional recommend due to his/her knowledge. If the associate students recommend a health insurance group, you tend to believe is the best option.

Unfortunately this is not the case, I was enrolling in a health insurance plan back in February with Wells Fargo administered by Blue Cross. The membership card was said to arrive in 3 weeks, which never did. Days later, I called to see what happen and for the first time I was told of a member ID #. Since I had a number, I try to use the benefits of the card by purchasing some prescription medication. I was not able, since I did not have a group number neither the address where the pharmacy supposes to bill my insurance.

Four months later, I received the card. I went back to the pharmacy, to received my prescribe medicine. The pharmacist had trouble with card, so she called Blue Cross. Once she spoke to a customer specialist, she was told I was not in the system. She gave them my social security number and my group and medical id numbers.

That's when I reached my max point and I called to request a refund. I spoke to a customer service rep called Alma and she said "I am not able to issue a refund, since the system shows there is claims outstanding." When I was not able to use my benefits of the insurance to begin with in the past. It looks that their computer system showed me active, after the pharmacist called.

Then, Alma mentioned that I was going to get a called from the manager specialist "Jolie". Jolie called me and we discuss the issues. She will just keep apologizing for not receiving the insurance card and that there was nothing for her to do. After mentioning the pharmacy issue. She said that I needed to pay on my own and then get reimburse by an insurance claim. When in the claim forms says that the prefer procedure is for all providers of health care to bill them for service, since they will provide more details than are ordinarily provided on bills to patients.

Overall, I was told that I would not have a refund or an extension for the insurance.

Mr. valencia
FULLERTON, California
U.S.A.