• Report: #1058190
Complaint Review:


  • Submitted: Tue, June 11, 2013
  • Updated: Tue, June 11, 2013

  • Reported By: fremontpea — Miami Florida
10182 Telesis Ct, 3rd Floor San Diego, California USA

Active.com Active.com Advantage membership unauthorized $65 charge San Diego California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

When I signed up for a race at Active.com, I did not opt-out of a free trial membership in the fine print before submitting. I just confirmed a refund on the phone for $64.95 from a lady with a Southern accent (I didn't catch her name) for an unauthorized charge on my Visa credit card. I used my e-mail to donate money to a race in April 2013 that I did not even attend because I was sick. I refuse to pay for a "membership" that does not save money, and I will not use active.com ever again.

Look, you know that Active.com has DECEPTIVE business practices, and you should not expect customers to click on an opt-out box for such a large amount in small fine print. Any idiot can Google the huge volume of complaints about this charge, so it clearly happens very often and wastes your customer service rep's time.
Active said:
"In regards to how you signed up, when you registered for an activity, through one of our Active Network systems, you were presented with a 30-day trial offer of the Advantage program at the end of your registration. The offer was to try the program free for 30 days and also provided you with an opportunity to claim $20 in rebates towards your future activity registrations. To start the trial you would have been required to verify (re-enter) your email address and click an offer acceptance button.  Once the trial period ended your annual membership began, which has yearly dues of $64.95."

This report was posted on Ripoff Report on 06/11/2013 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/activecom/san-diego-california-92121/activecom-activecom-advantage-membership-unauthorized-65-charge-san-diego-california-1058190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Active.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?