Adobe, Adobe Photoshop Premiere Creative Suite Software Company id identity theft scam adobe.com Internet

My first complaint to Adobe is that they failed to protect my name, my address, my personal info, MY CREDIT CARD INFO, and other info that allows my identity to be stolen, manipulated, and abused. My id identity was stolen because Adobe was sloppy in the way they DID NOT protect our personal info. 

The letter from Adobe said, "customer names, payment card expriation dates,... payment card nubers, and other info... third party used our systems to decrypt card numbers." 

My next complaint is that Adobe failed to mention to me in the letter and elsewhere that 3 or more million users' private personal sensitive financial credit card info was also stolen. How could such an important detail be left out? How could Adobe be so GROSSLY NEGLIGENT in protecting our personal data?

The next complaint I have is that ADOBE DOES NOT ANSWER THEIR PHONES. Why do I need to wait on hold or talk to people that don't speak English? Why am I being transferred to foreign countries? 

The letter says Adobe "DEEPLY REGRETS" this hacking incident. Really? If you regret it so much that you were so sloppy to let my address, phone number, and other personal info out to hacker thieves - then why isn't someone picking up the phone right away? I'm an American. I'm an English speaker - as you know because the letter is in English. Then give me a phone number where I can talk to someone that won't put me on hold - that doesn't have a complicated number / dial system to call into. 

Chief Security Officer Brad Arkin signs the letter - the same one saying they "deeply regret" losing our id. If so, then where is HIS phone number? Why can't I call him to address the problems this has caused?

Another complaint I have is the passive and lazy nature of the letter. Really? You just gave away 3 million users' private id info and all you offer is credit monitoring that I have to sign up for by Feb? And then what? Will you start charging my credit card after I forget in one year to cancel the monitoring? 

There should - I strongly advise - a class action lawsuit over this matter. A year of credit monitoring simply does not amount to any fraction of the problems you have caused 3 million + customers. 

And what happens next year? What if the hacker thieves abuse my credit 2 or 5 years from now? 

Or 10 years from now?

SHAME ON YOU ADOBE! I WANT A NUMBER I CAN CALL YOU DIRECT AT! NOT ANY RECORDINGS. NOT GETTING TRANSFERRED OVER SOME INTERNET PHONE SYSTEM TO A FOREIGN COUNTRY. 

I DEMAND AN EMAIL FROM ADOBE THAT I CAN WRITE TO AND WILL GET A PERSON TO RESPOND TO ME - AND IN THE USA.