ADOBE Did not provide service per contract San Jose California

I have been an Adobe Subscriber for almost one year. They automatically deduct monthly fee (with no problem). I tried to log in for the month of November to no avail. I tried changing my password several times and still could not access my account for which they had already debited my account. I tried to contact Adobe but sadly they have no direct customer service available I wasted hors trying to get in contact with them. I finally go tthrough on the chat service (by the way they ship out cusotmer service jobs to thrid world nations and do not support the American job market---- SAD). I was back and forth with Adobe for nearly a week trying to get them to rectify the matter. They charged me 59.83 to cancel even when I told them they were at fault for failing to provide the service to me. (Make sure to have all chats emailed to you when you deal with this company.) FINALLY they refinded the fee but not after it had cause an overdraft in my account. They failed to honor refunding the overdraft amount which occured by adobe debiting my account without my authorizzatoin. They are TERRIBLE and anyne dealing with them should BEWARE.