I am a veteran English teacher and had never ordered off the internet before, but because Berkley's commercials and ordering website appeared both professional and with high standards, I decided to order two free samples (one of each product) offered on both the television ad and the website. I carefully read the instructions, but withing weeks I was charged $140 w/o my permission. Cincinnati Ohio
I have never ordered anything off the internet, but as a veteran English teacher, I though I was quite capable of reading and comprehending both the instructions and the requirements for obtaining "free samples" of two of Berkeley Premium Nutraceuticals without binding myself to some contract or agreement.
The television ads and the Berkley website appeared quite professional and legitimate, and as I filled out the forms (on the website) to receive two of their products, I believed I felt assured that I was not getting myself into a "rip off" scam.
The last page of the website application showed that I was being charged to my debit card account $4.99 for shipping and handling. At no time, did I come across a statement that said my account would be automatically charged a $70.00 fee.
I printed out the invoice and tucket it away somewhere and received the samples soon after. After taking the products for a few weeks, I discerned that they were not effective and would not be requesting a regular monthly order.
Low and behold, just days after making this decision, I received two boxes from Berkley that stated on the boxes that I could not "return to sender."
When I pulled up my debit card account on my computer, to my horror there were two $70.00 debits to my account. My husband, a corporate manager, immediately got on the phone and waited and waited while on hold for a customer service rep.
When someone finally spoke to him, the customer service rep. said that there was nothing I could do about returning the packages and I would not be reimbursed my $140.00
Today I am requesting that my bank remove the $140.00 from my account and I am sending a copy of this report to them.
Baton Rouge, Louisiana