• Report: #602172
Complaint Review:

Adorama Camera New York

  • Submitted: Tue, May 11, 2010
  • Updated: Wed, August 10, 2011

  • Reported By: infinitempg40 — Los Angeles California United States of America
Adorama Camera New York
internet NYC, New York United States of America

Adorama Camera New York Company stole from my credit card NYC, New York

*REBUTTAL Individual responds: Thank you

*Consumer Comment: This zionist witch Helen Oster is an incredible pain in the a*s

*Consumer Comment: I was ripped from Adorama too, bad customer service from how they acted. Hang ups and misdirected on customer service

*Consumer Comment: The OP is full of s^%$^%#$!

*UPDATE Employee: Message from Helen Oster at Adorama Camera

*Consumer Comment: A great company for serious photographers

*Consumer Comment: Report certainly sounds bogus.

*Author of original report: How does anyone steal?

*REBUTTAL Owner of company: Adorama Camera - a company to trust

*Consumer Comment: Frequent Adorama customer here...

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I was about to purchase a new Tamron lens and was pointed to Adorama Camera http://www.adorama.com/Then, trying to be a good consumer, I did a little homework and found these as well as hundreds of other complaints out there : http://www.ripoffreport.com/reports/0/199/RipOff0199013.htm http://www.ripoffreport.com/reports/0/237/RipOff0237459.htm (((Redacted))) Just curious if anyone has experience buying from them what it was like????


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 05/11/2010 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/adorama-camera-new-york/nyc-new-york-10011/adorama-camera-new-york-company-stole-from-my-credit-card-nyc-new-york-602172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Individual responds

Thank you

AUTHOR: Helen - (U.S.A.)

Firstly, please accept my thanks for enabling us to use this forum as an opportunity to tell the readers what the majority of customers think of us.

As you can see here: http://www.resellerratings.com/store/Adorama our customer feedback at resellerratings is 9.62/10. Not quite yet a perfect 10 but headed in the right direction!

And here is some feedback from customers relating to Helen Oster, Customer Service Ambassador, from May 1st to July 31st 2011


I've ordered items from all 3 stores and have never had a problem. All prices being equal, my vote would be to go with Adorama, simply because Helen (who posted above) cruises these forums and looks for problems. That
type of customer service can really make a difference.


I've had great experience with Adorama because of Helen O's help. She's incredible.

Helen, you truly make a difference. 

Helen always helping out with. <3 http://photography-on-the.net/forum/showthread.php?p=12531468&highlight=Adorama#post12531468

Thank you Ms. Helen it's so nice of you, your truly an asset to Adorama.

EL <***********@hotmail.com>

Date: Tue, Jun 7, 2011 at 12:55 AM

Subject: RE: question regarding selling equipment to Adorama

To: helen


Thanks for your email, I see that why so many people online praised you as being very helpful, now I know it is true.
I will go ahead and send in my items, like you said I shouldn't have anything to be worried about. I just got a little shock when I asked the person the same question 3 times and received no answer.

 As for who I talked to, let's keep him out of this for now, I didn't want to get him upset which might affect my dealing with Adorama :)

 Thanks for your help again!


From: ***************@yahoo.com

Date: Tue, Jun 7, 2011 at 10:15 AM

Subject: Re: used lens purchase

To: Helen Oster

Whatever they pay you, its not enough.From: V. F <******@gmail.com>

Date: Tue, Jun 7, 2011 at 7:29 PM

Subject: Re: Order ############

Hi Helen,

You are fantastic -- that zipper pouch is jet black on a jet black interior and quite flat.

Thanks, You are correct, the strap is right in there!  That was my mistake.

 Thanks always for the excellent service, Helen; you're always very timely for us customers.


Helen Rocks!

All of us at APUG thank you for your continued support.

Hag Samayoch!



Good morning, all;

This is a really nice surprise. We have concrete evidence that at least one of the sponsors for this forum is also interested enough in the APUG forum to actively be a participant on this forum. We can see that they are here, and
they do have a true interest in what we are doing and in how we are disposed toward them and the service they are providing to the largest film using group of people on the Internet.

If Adorama is interested in what we are doing, and in working with us, and are responsive to us, then they do deserve at least my support for some of my photographic equipment and supplies purchases.


Thanks Helen !

It's Always Nice To See Such A Positive Response !

Enjoy The Weekend !


Hey guys and gals, say hi to Helen. (Hi Helen, been a while since I've seen you round the internet.) She is one of the many reasons I like to use Adorama. How many companies have you seen that are this proactive? That was an extra selling point for the TF for me.)

I usually deal with them for camera gear and they are very good about returns.


Outstanding Helen.

This kind of support is one of the reasons I normally look at Adorama first.


[quote][b]hh wrote[/b]:

I am greatly heartened that you are here, doing what you do, and Adorama has the wisdom to heed your advice.



[quote][b]hf wrote[/b]:

When I purchase something again from Adorama as I have in the past and will do again in the future, I am glad that there is someone like Helen who will work to resolve things when they occasionally do not go as expected. 



Got an email from Helen stating that she's inquired about a credit to my account. I've actually never bought from BHPhoto and, assuming this little price fix goes through I'll continue buying from Adorama instead

Helen. That was a demonstration of good ambassadorship, and thats not the only time I have seen you show that. 100% well done Regards


Also the good ambassadorship Helen shown here, she is like that in person and many of Adorama staff too.


ordered 20mm from adorama

Just ordered the 20mm from adorama for the gh2.My experience with them has been nothing short of stellar A+ all the way. .and helen seems like if there ever is a problem she will be there to help.

From: JE <**********@*********systems.com>

Date: Fri, Jun 17, 2011 at 2:10 AM

Subject: You guys are great


Helen: No sexist intent in the subject line. Over the last 50 years -- some of them as a working photographer -- I have dealt with many retail outlets. None better than Adorama. You have acquitted yourself and Adorama perfectly in this
discussion, You have earned my trust and respect and will remain my photography vendor of choice.


From: JE <**********@*********systems.com>

Date: Fri, Jun 17, 2011 at 2:26 AM

Subject: Re: You guys are great

To: Helen Oster

Amazing, Helen. Adorama is absolutely tops in customer service. Even Apple could learn from you!


From: L <************@*****s.com>

Date: Fri, Jun 17, 2011 at 3:34 AM

Subject: Re: Order ##########

To: Helen Oster

Hi Helen-  Thanks for the heads up! 

By the by, I am very impressed with the support that rallied around you on photo.net.  You have certainly earned that following.  I hope your leadership team recognizes it.

Regards, Steve

From: SS <***********@gmail.com>

Date: Fri, Jun 17, 2011 at 7:08 PM

Subject: Re: Order delay?

To: Helen Oster

Thank you for your hard work Helen.  It is indeed experiences like this one that sets Adorama apart from that other retailer on 9th Ave.  Again, I appreciate your assistance. 


Heya helen, i was one of the contributers in the thread on potn for the 70-200 mark 2 lens....good to see you on these boards. Showing how far and beyond adorama goes for its customers.


inetjoker    says: Sticky situation. Helen helps and seems to be the only employee of camera dealers that shows up here. I know it is her job but anyone see other photography dealers with a direct response? I would love to give a sticky to them but I can't because only Helen is here.

So give a call out to all you other dealers to get an online Flickr person like Helen And one with thick skin.... I am not saying Helen is perfect but she does show up.

Posted 31 hours ago. (permalink)


Helen, don't worry about it. It was 3 years ago. My paperwork for this item was all shredded two moves ago, and I can't even imagine the accounting headache it would incur at this point. (If it was last month, I'd absolutely take you up on this.) Buying used stuff always incurs some risk.

Most importantly for you, Adorama is still my go-to resource for new purchases, big and small. It's a smart move for you to be on Flickr for this kind of customer facing. Thanks!


Hi Helen,

Just wanted to say that the replacement lens is working great !

Thanks for all your help !


Wow. It's Sunday. Incredible.

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#2 Consumer Comment

This zionist witch Helen Oster is an incredible pain in the a*s

AUTHOR: Camaroon - (United States of America)

She sits on her dead a*s all day doing damage control for these bastards. I too have had issues with Adorama camera and them selling used merchandise as new. Never NEVER NEVER buy from this den of zionist thieves.
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#3 Consumer Comment

I was ripped from Adorama too, bad customer service from how they acted. Hang ups and misdirected on customer service

AUTHOR: oxfordu - (USA)

I was ripped off by Adorama on a misleading order of 2 tripods, which were crap. When I made the order, their site said nothing about being on vacation for over a week. Just place the order and days go by without any receipt or customer service.

Adorama services said I order 2 tripods but I only wanted one of them. I filed a complaint but they mailed the tripods but customer service or the whole company was on vacation to correct the order. Was not on the page I landed on from another website to there's. The order place said nothing about a vacation period, nothing. I did not start from the home page to the product page, so I saw nothing about any long vacation. They should of posted it on the order page because I would of never would made that order with Adorama and I wish I didn't because it was a nightmare after waiting and waiting.

When tripods arrived, I noticed the tripods I got were not as discribed, they were cheap Chinese made tripods. They sent the 2 tripods in 2 boxes with 2 separate shipments but they said the shipping was paid for but they wanted me to pay them to return them. I said no way, yet they sent me a UPS return label for one box and they said you pay for the other one. I explained that I did not pay for 2 of them, they made the mistake yet they were not willing to correct the problem they created.

I taped the 2 boxes together and shipped as one box but Adorama got the box but they still wanted to charge me for 2 shipments, so they sent me a refund and took off the $21.30 off my refund. I said no way, I said screw this I file chargeback because this company Adorama is giving me the run around.

I am posting my complaint because they tried to rip me off and their customer service was rude over the phone, very rude. They think they are right, ever heard of the term the customer is always right, not at Adorama.

I am not going to order from this company again because they were horrible with me. I don't know if you had the same problem but I searched them online and found several other related complaints about them as like here.
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#4 Consumer Comment

The OP is full of s^%$^%#$!

AUTHOR: Lynda - (U.S.A.)

I have also dealt with Adorama Camera several times and have found them to be reputable and honest.  When I ordered supplies for my husband's photography class, after the credit card was charged, they actually called me when the item needed was out of stock and offered to get it and ship it express at their expense to make sure my husband had it in time for the start of his class.  They are wonderful!

The OP is full of crap.  How can someone make unauthorized charges if you are "thinking" of making a purchase and "doing your research"?  If you haven't made a purchase, then Adorama never had your credit card information!  The owner of this company is right to be suspicious.

My mother always taught me that if it looks like a duck, walks like a duck and talks like a duck then...well, you finish the rest if you can with any degree of comprehension.

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#5 UPDATE Employee

Message from Helen Oster at Adorama Camera

AUTHOR: Helen - (U.S.A.)

It's true that many years ago Adorama had a reputation that, rightly or wrongly, may have been less than ideal. For example, as recently as 2005 we showed a very poor 3.75/10 at (((Redacted)))Since then, a change of management, philosophy and purpose, and we are way up to 9.5/10.

Still a way to go to that 'perfect 10' but I hope you'll agree that we are headed in the right direction.

As Adorama's Customer Service Ambassador I'm always very happy to be emailed directly by customers who ever need any advice or after-sales support.

 CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#6 Consumer Comment

A great company for serious photographers

AUTHOR: Paul - (United States of America)

I have dealt with Adorama Camera in NY for years.  No problems, no complaints, good pricing, courteous service.  
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#7 Consumer Comment

Report certainly sounds bogus.

AUTHOR: Flynrider - (USA)

It doesn't appear that the original poster even tried to make this look like a legitimate report.   The report title implies a credit card was charged, yet the body of the report says that the poster was thinking about purchasing from Adorama and lists a bunch of links.  

It seems pretty obvious that this is a phony report.  I don't think you need to worry about anyone taking it seriously.


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#8 Author of original report

How does anyone steal?

AUTHOR: infinitempg40 - (United States of America)

Unauthorized charges.

NYC Attorney General notified.

I'll bet youre a plant huh?


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#9 REBUTTAL Owner of company

Adorama Camera - a company to trust

AUTHOR: Helen - (U.S.A.)

I represent Adorama Camera, the subject of this report. Our current customer feedback and ratings at www.resellerratings.com is currently 9.37/10, which reflects our excellent reputation and good standing.

Only genuine customers are able to post feedback on resellerratings.com, unlike rip-off report where it is possible to post information that is known to be false, inaccurate or misleading.

The poster has provided no contact information or evidence that the claim made in this report has any substance in fact.


It is my belief that the poster originates from Arizona, as the style of writing mirrors that of an individual who has been attempting to extort money from Adorama over the past few weeks, by posting feedback that is, or may reasonably be considered to be, defamatory, libelous, hateful, unlawfully threatening or unlawfully harassing Adorama Camera as well as to other retailers and service suppliers.


In addition, the title of the report suggests that the poster has purchased from Adorama Camera - whereas the substance of the report suggests completely the opposite.


It is my contention that the title is worded only to shock the reader, and to denigrate Adorama Camera.


If the poster is genuine, I apologize, and would invite him or her to contact me directly to resolve the reported problem: helen.oster@adoramacamera.com.


If not, I request that this comment is removed forthwith.




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#10 Consumer Comment

Frequent Adorama customer here...

AUTHOR: Edgeman - (U.S.A.)

You wrote in the thread title that they stole from your credit card but you didn't elaborate. How did Adorama steal from your credit card?

Since you asked for user experiences, I've been a customer of Adorama (along with B&H and Cameta) for years and have no problems with them. My orders have included large prints, film, strobes, light modifiers, lenses and light stands among other things. I've never seen mysterious charges, items that I haven't ordered, rude customer service associates or inaccurate descriptions.

Like most reputable online retailers, Adorama will send you an email after you place an order. This email will include an email summary of your order along with the total amount you paid. If you notice a discrepancy, contact them right away though this has never happened to me.

You might be interested to know that Adorama accepts Paypal and Google Checkout for payment. While I wouldn't recommend using Paypal for major purchases, it is an option if you are absolutely opposed to giving Adorama your credit card number.
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