ADP Aline The Great ADP Rip Off Roseland New Jersey

I had placed an order with Amazon and used my ADP Visa payroll card to pay for the order.  A few hours later, I canceled the order.   Amazon accpeted and processed the cancelation.  ADP refused to release myfunds, stating that Amazon still had the order in pending status.  A call to Amazon later breought to light that not only had the order been canceled , they had never received my payment for the order, being that order was canceled so quickly--before the item had shipped.  ADP asked  that I have Amazon FAX them a letter on their letterhead, asking for my full name, last 4 digits of my card, the date of the transaction, the amount of the transaction and authorization number, why the hold needs to be released and A PROMISE THAT THEY WOULD NOT CHARGE THE CARD FOR THE AMOUNT!  They also said that it takes 7 days to process.  They then changed their story to 3 days. both pending the receipt of the fax from Amazon. I called Amazon AGAIN , explained my situation and Amazon responded in amazement with "Why would we send a letter to anyone for a payment that we never received?"  They then suggested I send the cancelation email to ADP.  When I offered to forward the cancelation email via email, they insisted that faxing (In this modern age) was the only method.  I explained that I did not have access to a fax machine and did not feel that I should have to pay for a fax to get MY OWN money.  They also reinfordced the 7 day wait policy.  I then asked if they would keep my money forever if I could not fax them and they said that would release my money in 7 days.  So why do I have to fax if no matter what, I will have to wait 7 days?

The customer service with this company is dreadful!  They are incapable of addressing matters on an individual basis and only repeat policy over and over.