Report: #986729

Complaint Review: ADT Security Services

  • Submitted: Mon, December 24, 2012
  • Updated: Tue, January 01, 2013
  • Reported By: pat12 — griffin Georgia USA
  • ADT Security Services
    74 Southwoods Pkwy
    Atlanat, Georgia
    United States of America

ADT Security Services The Small Business Contract (5yrs) DO NOT USE THIS COMPANY!! Atlanat, Georgia

*Consumer Comment: A couple of questions...

*UPDATE Employee: ADT Customer Relations

Show customers why they should trust your business over your competitors...

The ADT contract is for five years with a 90% buy out clause bottom line if you sign this contract today and the building burns down a week later you still owe for five years.  You will pay ADT $1,500.00 over the term of the contract.   You can the same service paying about $500.00 up front for the equipment and $4.95 a month for the monitoring service with no contract.
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#1 Consumer Comment

A couple of questions...


"if you sign this contract today and the building burns down a week later you still owe for five years."

DID your building burn down a week later?

Why wouldn't they expect continued payments...isn't that what the contract says?

If it says you owe nothing if the building burns, you have a case.

You say you will pay $1500 over the term of the contract, but you can buy the equipment (installed I presume) and only pay $4.95/month w/no contract. What company will montior your system for $4.95/month with no contract...sounds too good to be true.

So, why didn't you go this route in the first place?

If you sold your neighbor your lawn mower and he's paying you for it in 12 monthly payments and he backs over the mower a week later and destroys it, he would then owe you nothing more...right?

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#2 UPDATE Employee

ADT Customer Relations

AUTHOR: Mike - (USA)

Good Morning, my name is Dan and I work out of ADT's Corporate Customer Relations office. I am sorry to hear about your experience and would like to speak with you further. Please send us your contact information to and we will reach out to you. Thank you. -Dan
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