Report: #1036048

Complaint Review: ADT Security Services

  • Submitted: Tue, March 19, 2013
  • Updated: Tue, March 19, 2013
  • Reported By: ondulla — laurel Maryland
  • ADT Security Services
    14200 East Exposition Avenue Aurora CO 80012-2512
    Aurora, Colorado
    United States of America

ADT Security Services ADT Security Fraudently Charged Early Termination Fee not in contract Aurora, Colorado

*Consumer Comment: Calendar malfunction?

*UPDATE Employee: ADT Customer Relations

Show customers why they should trust your business over your competitors...

We had ADT installed in my apartment home Aug 26 2010 and signed a 3 year contract. In April 2011 we moved to a town home rental and had ADT equipment and monitoring service transferred to our new address and had service with them until Feb 30, 2013.

We just purchased a home in Jan 2013 and cancelled adt service Feb 2013.  however, adt has continued to charge me monthly monitoring. when i called them to address this issue, i was informed that by transferring the service in the move in April 2011 i renewed my contract and the start date became April 2011 and not august 2010 and that i owe them a $385 termination fee. no where in the contract that i signed the on Aug 2010 or April 2011 for the transfer of service does it state this.

fortunately i kept all of the documentation. ADT is a CROOOOOOK! and will do anything to get your money.
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This report was posted on Ripoff Report on 03/19/2013 10:11 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

Calendar malfunction?

AUTHOR: coast - ()

"had service with them until Feb 30, 2013"

Feb 30th is a nonexistent date.
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#2 UPDATE Employee

ADT Customer Relations

AUTHOR: Mike - ()

Good Afternoon, my name is Dan and I work out of ADT's Corporate Customer Relations office. I am very sorry to hear about your experience with our company and would like to see what we can do to assist you further. Please send us your contact information to and we will reach out to you. Thank you. -Dan
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