Report: #793102

Complaint Review: ADT Security Services

  • Submitted: Fri, October 28, 2011
  • Updated: Sun, November 18, 2012
  • Reported By: kristink — Tucson Arizona United States of America
  • ADT Security Services
    One Town Center Road
    Boca Raton, Florida
    United States of America

ADT Security Services ADT Dishonest & Bad Business Practices Boca Raton, Florida

*REBUTTAL Individual responds: rebuttal to employee of ADT

*UPDATE Employee: ...Seriously?

*Consumer Comment: Wondering

Show customers why they should trust your business over your competitors...

Here is my story. We bought a new house 4 years ago and had a Brinks Alarm installed (now ADT). In order to get their installation deal we had to sign a 3 year monitoring contract paying $30/month. We were under the impression that once our agreement was fulfilled we could cancel monitoring.

4 years later we got rid of our land line and replaced it with a VoIP line to save money and canceled our monitoring. A couple weeks later our alarm started chiming at 6:21am and flashing CH TROUBLE. I now find out (through web searching and calling) that the alarm will do this every morning at 6:21am unless I "power down" the system (meaning it doesn't work at all anymore) or I reinstate monitoring which has gone up to $35/month.

As I consumer I am livid and frustrated that I was tricked by this company since the alarm I paid for will no longer work. This information was NOT shared with me when we signed up and had I known this I NEVER would have had Brinks install this alarm. We always figured we would cancel monitoring after the three years, so why would we have signed up knowing that the alarm would no longer function after the three years??? Moving into a new house we thought that by doing a contract with monthly payments, it would help us spread out some our new found costs as homeowners, rather than paying for the system up front.

We were duped by Brinks/ADT and it is time they pay for their actions for not being honest with consumers. We need officials who will take action against companies that defraud the public and take advantage of people! Their behavior is unacceptable.

P.S. I have all of my original paperwork, contracts, etc. In some fine print on one of the 6 pages it says something about the company owning the alarm, but it never states or makes clear that the alarm only works with paid ADT monitoring. Which I also think is bad business since they make you responsible for all repairs and maintenance, but they still own it (and can apparently shut if off at any time). That's a bunch of BS if I ever heard it. Shady shady company. Do NOT do business with ADT.
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This report was posted on Ripoff Report on 10/28/2011 01:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

rebuttal to employee of ADT

AUTHOR: tahoemike - (United States of America)

That is ridiculious, I have had the same error code for over a month and a half, I signed up with Brinks also, but I oddly enough receive and pay my bill to ADT which I have the same bizarre error code CH and has been going off at 4:30 a.m. for over a month and with a dozen calls it is still not repaired (I unplugged it long ago, but when plugged in it starts again.) 

I deliberately set off the alarm and received no call from ADT about the alarm.  It wasn't till I called hours later that they said " is there an alarm going off, we see a signal". 

 I am going to junk the entire system and put it in a bucket in my garage.  I quit ADT a couple of years ago for a similar problem and it was over a month later before they contacted me to let me know I hadn't paid my bill, and they don't have a signal from my system.  At that time I switched to Brinks and was satisfied with the new system, surprise....they bought Brinks and brought their insanely poor customer service with them.  It has to be one of the worse companies on the planet for customer service. 

When I first initiated a service for the CH issue (late September), they told me it could be December before they would be able to send a technician out.  Their junk will be in my garage in a bucket by the end of this week. 

In my humble opinion, the president of ADT is a totally incompetent, arrogant, self centered, overpaid moron who has no idea what is going on in his own company, (just google customer complaints ADT, genius), and he should have been fired for his incompetence long ago, the BOD must be asleep, or value their quick installation much more important than customer service.  If he worked for me he would be standing in line waiting for his obamaphone.  There are competent security system companies out there they just don't millions on TV ads.
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#2 UPDATE Employee


AUTHOR: AliCent - (United States of America)

Ok... I have worked for ADT for many years now, and have been a customer of ADT long before my employment with them... But Im going to break down a few things for you since you just dont seem to get it...

1.) Please do not confuse ADT with Brinks, our purchase of the company was long after you signed up with Brinks, a completely different company (be careful who you slander, its illegal). You did not sign a contract, purchase equipment, etc with ADT- you did that through Brinks.
2.) Your alarm is chiming because you switched phone companies, so you have a control panel issue due to your p hone line being altered... Not because you discontinued monitoring. You do not have to reinstate monitoring to fix this issue, just use google...
3.) You obviously own the equipment since you canceled your services and the equipment is still in your possession, right? Again, it no longer works because you switched phone companies, not anything to do with ADT, OR BRINKS!!!!!
4.) Nobody lied to you about anything, your alarm will not be MONITORED unless you are paying a FEE... Obviously nobody is going to work for free. Why would we repair YOUR equipment when you arent a customer any longer??
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#3 Consumer Comment


AUTHOR: Susan - (USA)

Wondering, what does your contract say about who owns the equipment they installed 4 years ago? 

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