Report: #781089

Complaint Review: ADT security services

  • Submitted: Sun, September 25, 2011
  • Updated: Mon, September 26, 2011
  • Reported By: Gullible Homeowners — Gainesville Georgia United States of America
  • ADT security services
    P O Box 631877
    Irvine, Texas
    United States of America

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ADT security system- Alarm beeping statement in window: battery low, call ADT at 1-800-445-0872
 Upon calling company, they offer to schedule service call for $185.00.

We chose to replace it ourselves. Battery costs approx. $12.00! Wonder if it really needed to be replaced?!
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This report was posted on Ripoff Report on 09/25/2011 11:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

You're right.

AUTHOR: Robert - (USA)

Our battery (in the wall mounted control unit went bad in a similar fashion-low battery alarm every 4 friggin hours.

Ours is an older, GE Simon 3 system and it was a simple matter to order the battery from the battery manufacturer and replace it myself.  However, with the Simon 3 you have to perform certain steps in a proper sequence so it doesn't lose its programming.  Fortunately, the complete installation guide is available on-line as a free download.

These batteries do require replacing every 3 to 4 years-just the way it is with these type of rechargeable batteries.  If you've had your system for over 3 years then I think it was time for the batterie to be replaced.  I don't think this was some "pre-programmed" alarm to cause you to contact them for a service call.  Rechargeable batteries, even the lead acid ones, do go bad over time and need replacing.

Also, the wireless sensors (doors, windows, etc) have batteries in them that require periodic replacement as well.  If you haven't had to replace them yet, you're going to eventually get sensor failure alarms in the near future.
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#2 Consumer Comment

Service calls are always expensive.

AUTHOR: Inspector - (USA)

The batteries do need replacing periodically.  That is the downside to installing a wireless alarm system.  These type systems are called "lick and stick" by the profession and is the easiest and cheapest method to installing a system.
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#3 Consumer Comment


AUTHOR: mr rik - (USA)

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