Report: #1056410

Complaint Review: ADT security systems

  • Submitted: Tue, June 04, 2013
  • Updated: Tue, June 04, 2013
  • Reported By: Pam — Phoenix Arizona
  • ADT security systems


ADT security systems ADT isn't there when you need them!! False advertising no 24/7 security!!! Phoenix Arizona

*UPDATE Employee: ADT Corporate Customer Relations

Show customers why they should trust your business over your competitors...

 I am a 63 year old single female with ADT services of at least 2 years of service.  They advertise they have 24/7 service but in fact don't tell you that if your system isn't working that they can't send someone out to fix it unless you pay them $375 for the 1st hour and $96 for every 15 minutes after that!

On 6/3/2013 I came home from work around 6:30 pm to find that my digital display on my ADT alarm system was reading FC.  Which I found out after calling them was "failure to communicate".  My system wasn't communicating with ADT.  So, if I had a break in or emergency they wouldn't be notified nor would the police or fire department.

I tried to get someone out that night and they said they don't have anyone they can send out and it would not be until 6/7/2013 before they could send someone. They asked me to get up on a ladder and check my system to see if there was a jack (looks like a phone jack) and I didn't find one. They called my phone number and my line was ok. So, I had to wait until 6/7/2013 for a technican. I received a call a half an hour later from a man stating he was with ADT but didn't identify himself and asked me if I had an appointment with ADT on Friday 6/7/2013 and I said yes and he said he was just confirming.  I didn't sleep all night worrying about my safety.

The next day I called ADT and after talking with 2 people and 2 supervisors and being told that 6/7/2013 was the earliest they could get to me unless I wanted to pay $375 for the first hour and $96 for every 15 minutes after.  They then agreed after I told them I couldn't wait they made the appointment for the next day on 6/5/2013. And, again, no one could come out tonight.  Which meant I would be facing the same senerio I had last night of no security and still paying for it.  My appointment will be between 9 am - 11 am on 6/5/2013.

I informed the manager that I didn't have to take their "poor service" and was going to change security systems after this is all taken care of and will be turning them into Channel 3 news...he said ok is that all.

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This report was posted on Ripoff Report on 06/04/2013 04:40 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ADT Corporate Customer Relations

AUTHOR: ADT Corporate Customer Relations - ()

Good Afternoon, my name is Andrew and I work out of ADT's Corporate Customer Relations office. I am sorry about your disatisfaction with our services and would like to assist you further. Please send us your contact information to and we will reach out to help. Thank you. -Andrew

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