ADT Security Systems Several Lies By Salesman Led To A Bait & Switch & The Absolute Worst Customer Service Ever ! Pleasanton California

I am the original poster.  Here is how I proceeded and ultimately won this battle with ADT - I contacted the BBB who began an investigation.  I contacted the Attorney General and reported the matter.  Their followup included alerting my local DA who contacted me.  I "made friends" with someone in the Corporate Office who followed through with contacting the local ADT branch here.  I called and called and called and called and called and called - their incompetence did not dissuade me.  I did NOT give up - and within a weeks time, ADT was oh so apologetic.  The system was removed, and I got my money back.

Do not give up - I didn't and the situation was resolved to my satisfaction.  Keep records of every phone call and email transaction.  Be persistent - it worked for me.

I purchesed a ADT system from Paul Singh I believe he works at the Pleasonton Office, Well my experince was phenominal with him. He came to our arranged appointment on time. He explained all my areas of issue I had with my home, which I just recently got broken into. He was very professional and understood the pain of the breaking. He had a very relaxed personality which made me and my wife felt at ease after the traumatic event. after spending more than 2 hours at my house he designed a state of the art Alarm system. I purchased all door sensors and motion sensors, Touch screen keypad, wireless remotes, and wireless cell guard which he said it connects via wireless if a burglar does decide to cut the phone lines. He then laid out the price of the installation and monthly rate which was lower then what I expected. But what made me enjoy this experience was when he offered me a discount on the installation and also handed me a 2 months free rebate without asking for it. He told me that when he saw my TV's and Computers missing and the front door kicked in, he felt the pain of what we were going through and wanted to help in anyway. He also mention that I should call him directly if any problems were to happen at any time in the future. We set the installation date the next day, as the tech were installing the system, Paul came by to see how was the installation going and asked if we needed anything else. I'm very impressed with his Quality Customer Service. And also the Techs were great as well. They loved when Paul bought everyone plus me and my wife Gatorade. A+++ for everything and Thanks ADT my wife finally sleeps better at night.

I purchesed a ADT system from Paul Singh I believe he works at the Pleasonton Office, Well my experince was phenominal with him. He came to our arranged appointment on time. He explained all my areas of issue I had with my home, which I just recently got broken into. He was very professional and understood the pain of the breaking. He had a very relaxed personality which made me and my wife felt at ease after the traumatic event. after spending more than 2 hours at my house he designed a state of the art Alarm system. I purchased all door sensors and motion sensors, Touch screen keypad, wireless remotes, and wireless cell guard which he said it connects via wireless if a burglar does decide to cut the phone lines. He then laid out the price of the installation and monthly rate which was lower then what I expected. But what made me enjoy this experience was when he offered me a discount on the installation and also handed me a 2 months free rebate without asking for it. He told me that when he saw my TV's and Computers missing and the front door kicked in, he felt the pain of what we were going through and wanted to help in anyway. He also mention that I should call him directly if any problems were to happen at any time in the future. We set the installation date the next day, as the tech were installing the system, Paul came by to see how was the installation going and asked if we needed anything else. I'm very impressed with his Quality Customer Service. And also the Techs were great as well. They loved when Paul bought everyone plus me and my wife Gatorade. A+++ for everything and Thanks ADT my wife finally sleeps better at night.

I suggest that any future home improvements you get them in writing if a claim is made have it put down on paper.

Also you are in Ca. The company needs to have a contractors license for any job over 500.00 . If the job is over 500.00 or the person is licensed with the state you could file a complaint with the Contractors license board.
www/cslb.ca.gov

We signed up for a one-year contract with a representative named Mary Kay. She promised us two months free service up front. When the install guy was late for installation and was subsequently rude to my fiance, we called the main office here in Austin. The head of the install team promised us two months free because of the trouble, even though his customer service skills were extremely lacking. We explained that we already have two months free per the contract, but he insisted that we now have four. The installation finally occurred just over four weeks ago on April 10th. We assumed that we wouldn't be charged for April, May, June or July.

On 4/13, my debit account was hit with a $74.73 charge from ADT Security Services. $25 of that, the technician originally explained upon installation, would cover the cost of the battery needed to run the system. Yet when we called to dispute the remaining amount, we were juggled around between representatives, and finally came to land on the desk of Reggie Goodwin out of Boca Raton. He promised a credit of $120. Why he picked $120, I have no idea. My fiance, who spoke with him, assumed that he meant a credit back to our debit account.

When no credit was issued, we called our representative who was shocked, but insisted that a credit would be issued. Then on 4/28 ADT Security Services debited another $27.06 from my account. I called Reggie Goodwin several times over the course of four days and left three messages, which were never returned. I was very specific about the issue, and very specific that I wanted to cancel the contract and have a full refund issued to my card.

After not receiving any correspondence from Reggie Goodwin, I then contacted customer service again out of Boca Raton, who told me that the credit was processed as a credit to my ADT account, not a refund.

I called my bank and disputed the charges and canceled the debit card to prevent any further charges. They are currently issuing me a temporary credit for the charges until they can make all attempts to resolve this issue with ADT.

I called TYCO International and asked for the President or CEO of their ADT unit. I was transferred to Valerie Beckells office, who said the CEO was out on business travel. She took my personal information and assured me that she would "send out an alter" to the "entire customer relations team".

I have heard nothing back.

This company made false promises of two months up front free service on a two-year contract, then, after getting our debit account information, charged us $101.79 within eighteen days of turning on our service. Though they drafted money out of my account that I did not authorize, they told me that they will not issue a refund, merely a credit. Now they are non-responsive and they took me for over $100.

$100 is not much these days, but if ADT is doing this to many customers, it adds up to a lot. What really makes me angry is that almost all business principles I have learned through the years have been violated many times by ADT over the short six weeks that I have had relations with them.

Joseph