• Report: #864542
Complaint Review:

ADT Security

  • Submitted: Thu, April 05, 2012
  • Updated: Thu, April 05, 2012

  • Reported By: Patrick — Orlando Florida United States of America
ADT Security
Internet United States of America

ADT Security Shady Cancellation Policy, Internet

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I have been an ADT Customer for 6 years.  I moved a year ago and thought I was just transferring my service from one place to another.  Little did I know, it renewed my contract for another 3 years.  Now I am moving and I will not... have an alarm at my new place.  ADT is charging me $932 to cancel my contract.  They did not install the equipment in this home, all they did is transfer the monitoring from my old home to this one. 

I was told when I transferred that it was a transfer of service.  When I called today I was told that I was locked into this contract and that this was explained to me when the technician came out to set my service up, which consisted of him making a few phone calls and collecting a check from me.  I promise, I will never use them again, I will see to it that no one I know ever uses them again.  The power of Social Media.  I will cost them far more than $932.

This report was posted on Ripoff Report on 04/05/2012 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/adt-security/internet/adt-security-shady-cancellation-policy-internet-864542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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