• Report: #720972
Complaint Review:


  • Submitted: Fri, April 22, 2011
  • Updated: Fri, April 22, 2011

  • Reported By: Unwilling Customer — Harvest Alabama United States of America
200 Westside Square Huntsville, Alabama United States of America

ADT ADT Home Security Scam, Shoddy Workmanship, Scheme to Make Money Off Customers, Charges Customer For Their Mistakes Huntsville, Alabama

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

ADT charges $25 -$100 to service their system even if it was their own fault.

I called to discuss this with them and their excuse was that they have to have a third party service the product as they have chosen not to hire their own technicians. This is quite indicative of foul play. This way, they don't actually have take responsibility for their product or service, rather, the customer ends up being responsible for any mistakes they may have made in manufacturing the product. Neither do they have to take responsibility for badly executed installations because they didn't install the product.

Any company that refuses to fully stand behind its product, yet is willing to lock you into a contract is one to be wary of. They put you in a 3 year contract that is expensive to cancel (75% of remaining contract) and voila! Easy ill-gotten money whether the product is as promised or not, whether you use the product or not! Now, all they have to do is sit back and watch the money roll in and have the appearance of customer support at a toll free number, but if the product malfunctions, what good is it?

You are still screwed if A. you cancel the service, paying money for a product you didn't get due to the termination fees, B. Accept the loss of service because you don't want to pay them to fix their own mistakes, wasting money on your monthly payments or C. Hire an outside service to do it for you, again, spending money for a problem inflicted upon you by the company itself.

Is it really worth the risk? No. We will not be renewing our contract. At every opportunity, we will be sharing this observation with everyone we know to warn them.

This report was posted on Ripoff Report on 04/22/2011 03:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/adt/huntsville-alabama-35801/adt-adt-home-security-scam-shoddy-workmanship-scheme-to-make-money-off-customers-charg-720972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on ADT

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?