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Report: #172229

Complaint Review: Advance Auto Parts - Fort Lauderdale Florida

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  • Reported By: Fort Lauderdale Florida
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  • Advance Auto Parts 1582E. Commercial Blvd Fort Lauderdale, Florida U.S.A.

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I recently parked in front of advanced auto parts as I do regularly, went in, spent my money and as I pulled out the parking block ripped the whole front bumper and spoiler off of my new car. The assistant manager witnessed this and came over to try and put it back. It had totally snapped all the connecters so he could not do so. I took lots of pictures of it then drove home, very slowly as it was dragging, and called the corporate office.

The block itself was 7 inches high with a 1 inch peice of re-bar sticking out the top (making it just over 8 and a half inches high) They referred me to their insurance company who I did not hear from for 2 weeks. Meanwhile I couldnt get to work or drive the car on the highway. Eventually the insurance company passed the buck and handed it to the company that installed said block. Another 2 weeks later thay asked me to get a qoute on the car which I did and submitted it for $935.

A week later they called me and said they were only willing to pay $650 because advanced should have TOLD THEM that the block was to high. Dont they know how high it was, they installed it. I asked the insurance agent from advanced "If I was in Publix and a can of yams fell on my head and knocked me out, who is responsible?". And she said the company that produced the can. I had to accept the $650 and pay the other $300 myself PLUS miss 3 weeks of work. I, and my family, were all regulars at this store and for the sake of $300 they are willing to lose all of our custom for the rest of our lives. Good customer service? I think not. Good corporate image, ask yourselves before you visit these stores again.

Daniel
Fort Lauderdale, Florida
U.S.A.

This report was posted on Ripoff Report on 01/18/2006 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/advance-auto-parts/fort-lauderdale-florida-333032/advance-auto-parts-refused-to-take-resposibilty-for-severe-damage-to-my-car-fort-lauderdal-172229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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2Employee/Owner

#12 Consumer Comment

The mysterious moving parking block

AUTHOR: Tom - (U.S.A.)

POSTED: Tuesday, March 10, 2009

What an idiot. How could this happen unless you pulled into the parking space to far. Take responsability for your own actions and sue yourself for rest of the money. You are lucky to get what you got

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#11 Consumer Comment

How did Advance ruin your bumper?

AUTHOR: Scott E. - (U.S.A.)

POSTED: Friday, February 27, 2009

Lets see, you drove your car to Advance to buy parts. You pulled in and parked. You went in the store, bought your parts, and got back in your car to leave. You backed up and ripped your bumper off. (Maybe the bumper fairy took it loose first?)

Audi's are designed low in the front, for aerodynamics on the Autobahn. Your Audi will probably never see the Autobahn. Maybe you should sue Audi for the rest of the money. They are responsible for making it so low in the front. They also designed the front end of that car to be removable easily. Maybe you could sue them for that too.

Why would you stop shopping at Advance because you ripped your bumper off. That is like sueing Pennzoil because you forgot to put in the drain plug and toasted your motor. How are they responsible for what happened.

I have the perfect solution for you! This is a crazy one, but it might just work. Take personal resopnsibility for the ignorant decision you made to pull up so close to the stop block! Those are there to stop you form hitting something, you don't have to pull all the way up to them, but you did. By the way, when you hit one of those you mess up your alignment, would that be their fault as well?

That is the mentality that has dragged this country down so far. It is your fault. Face it. Admit it. Be happy the insurance company even paid. Go on with your life with the knowledge that you told everyone just how much of a tool you are by posting this here!

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#10 Consumer Comment

How did Advance ruin your bumper?

AUTHOR: Scott E. - (U.S.A.)

POSTED: Friday, February 27, 2009

Lets see, you drove your car to Advance to buy parts. You pulled in and parked. You went in the store, bought your parts, and got back in your car to leave. You backed up and ripped your bumper off. (Maybe the bumper fairy took it loose first?)

Audi's are designed low in the front, for aerodynamics on the Autobahn. Your Audi will probably never see the Autobahn. Maybe you should sue Audi for the rest of the money. They are responsible for making it so low in the front. They also designed the front end of that car to be removable easily. Maybe you could sue them for that too.

Why would you stop shopping at Advance because you ripped your bumper off. That is like sueing Pennzoil because you forgot to put in the drain plug and toasted your motor. How are they responsible for what happened.

I have the perfect solution for you! This is a crazy one, but it might just work. Take personal resopnsibility for the ignorant decision you made to pull up so close to the stop block! Those are there to stop you form hitting something, you don't have to pull all the way up to them, but you did. By the way, when you hit one of those you mess up your alignment, would that be their fault as well?

That is the mentality that has dragged this country down so far. It is your fault. Face it. Admit it. Be happy the insurance company even paid. Go on with your life with the knowledge that you told everyone just how much of a tool you are by posting this here!

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#9 Consumer Comment

How did Advance ruin your bumper?

AUTHOR: Scott E. - (U.S.A.)

POSTED: Friday, February 27, 2009

Lets see, you drove your car to Advance to buy parts. You pulled in and parked. You went in the store, bought your parts, and got back in your car to leave. You backed up and ripped your bumper off. (Maybe the bumper fairy took it loose first?)

Audi's are designed low in the front, for aerodynamics on the Autobahn. Your Audi will probably never see the Autobahn. Maybe you should sue Audi for the rest of the money. They are responsible for making it so low in the front. They also designed the front end of that car to be removable easily. Maybe you could sue them for that too.

Why would you stop shopping at Advance because you ripped your bumper off. That is like sueing Pennzoil because you forgot to put in the drain plug and toasted your motor. How are they responsible for what happened.

I have the perfect solution for you! This is a crazy one, but it might just work. Take personal resopnsibility for the ignorant decision you made to pull up so close to the stop block! Those are there to stop you form hitting something, you don't have to pull all the way up to them, but you did. By the way, when you hit one of those you mess up your alignment, would that be their fault as well?

That is the mentality that has dragged this country down so far. It is your fault. Face it. Admit it. Be happy the insurance company even paid. Go on with your life with the knowledge that you told everyone just how much of a tool you are by posting this here!

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#8 Consumer Comment

How did Advance ruin your bumper?

AUTHOR: Scott E. - (U.S.A.)

POSTED: Friday, February 27, 2009

Lets see, you drove your car to Advance to buy parts. You pulled in and parked. You went in the store, bought your parts, and got back in your car to leave. You backed up and ripped your bumper off. (Maybe the bumper fairy took it loose first?)

Audi's are designed low in the front, for aerodynamics on the Autobahn. Your Audi will probably never see the Autobahn. Maybe you should sue Audi for the rest of the money. They are responsible for making it so low in the front. They also designed the front end of that car to be removable easily. Maybe you could sue them for that too.

Why would you stop shopping at Advance because you ripped your bumper off. That is like sueing Pennzoil because you forgot to put in the drain plug and toasted your motor. How are they responsible for what happened.

I have the perfect solution for you! This is a crazy one, but it might just work. Take personal resopnsibility for the ignorant decision you made to pull up so close to the stop block! Those are there to stop you form hitting something, you don't have to pull all the way up to them, but you did. By the way, when you hit one of those you mess up your alignment, would that be their fault as well?

That is the mentality that has dragged this country down so far. It is your fault. Face it. Admit it. Be happy the insurance company even paid. Go on with your life with the knowledge that you told everyone just how much of a tool you are by posting this here!

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#7 Consumer Comment

Didn't you hear it?

AUTHOR: Joey - (U.S.A.)

POSTED: Thursday, March 06, 2008

When you drove over the curb didn't you hear it? If it was high enough to catch on the way out and rip off the bumper then it was high enough for it to have scrapped pulling over it in the first place. Wouldn't that make you look when you got out? I would be giddy with them paying 75%. You say they admitted liability correct? Well maybe they only paid 75% because that is the percent of liability they feel like they were responsible for and that 25% of the responsibility should have been taken upon by you when you heard it when you drove over it, by looking at your car after parking, or by stopping immediately when you first heard a scrap while pulling away.

I am sure that it caught on one side more that the other since that is how most blocks are made. Wouldn't that mean that it would have to gradually pull off the bumper(spoiler) from one side to the other? At what point did you decide to stop and see what the problem was? When you were first slowly pulling away as I assume you were doing since you said it was a tight parking spot did you not stop the moment you heard or felt something funny?

AT that point you could have prob bent the spoiler back some or pulled forward and bent it back in order to avoid ripping it off. I Have a friend that ran into a similar situation with a speed bump. Now this is a whole different ball game since speed bumps are designed to slow a moving vechicle down. By the time you notice a problem you are already too late.

BUT on a parking block, come on man you walked in front of your car you should have noticed, not to mention using you ears to hear it before you "ripped it off." Also if A car is rendering you with the lack of abibility to go to work then you fix the car and send them the bill. Or claim the insurance and let the insurance agency that you pay to take care of these things, do there job.

ALso if the Assistant manager or who ever was trying to help you then be thankful that the company is employee nice people. Why would you cease doing business with someone who was trying to help you? take a little responsibility yourself and go back and thank the guy who was trying to help you. Don't you want people like that where you shop?

If you stop doing business at this location revenue may go down and the gentleman who was nice to you and trying to be helpful may find himself looking for another job. Are you going to employee him??? Didn't think so. Its sad that over incidents like this customers will stop doing business and also tell everyone they know not to do business with them. How much money do you think you are personally responsible for making sure that another parts store instead of this company got revenues? Where the people at those other locations as friendly or as knowledgeable?

I have been a loyal customer at Advance Auto Parts for years now and from my experience no other parts place has as high of quality of employees and I would hate to think that anyone I know would go anywhere but Advance Auto. Other than the parking block how was your service, prices, and did whatever part you needed work ok?

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#6 Consumer Comment

How did this cause you to miss 3 weeks of work?

AUTHOR: Steve - (U.S.A.)

POSTED: Monday, November 13, 2006

Daniel,

I do not see how tearing your bumper off of your car would cause you to miss 3 weeks of work. Please explain.

Are you telling us that you drive a $34,000 Audi and do not have full coverage with loss of use coverage?

I get loss of use coverage that pays $40/day for 30 days and it costs me less than $20 for each 6 month premium. I cant see why you didn't just file this with your insurance company on a comp claim and pay the deductible and get the rental car provided to you by your insurance company. This makes no sense whatsoever.

YOU drove over the parking block without paying attention to its height and then backed off of it again not paying attention and ripped off your bumper. Then you chose to drive the car with it dragging on the road!

Who is really at fault here?

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#5 Consumer Suggestion

You hit the block.

AUTHOR: Mike - (U.S.A.)

POSTED: Sunday, November 12, 2006

The block stayed in the same place the whole time. It didn't move under your car, your car moved over it because you were driving. If you had really misjudged your parking job and crashed into the wall of the store(*), would you still blame Advance for damaging your car by putting a wall there? I'm suprised you got any money at all over this.

And the manager was trying to be nice to a regular customer. You shouldn't interpret his willingness to help as an admission of guilt or responsibility.

(*) which is why those blocks are there, to discourage cars from crashing into the building and causing major damage. No matter how short the blocks are made, there will always come along a car bumper that is too low to clear it. It is up to the driver to recognize the situation and stay clear.

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#4 UPDATE Employee

Contact?

AUTHOR: Dan - (U.S.A.)

POSTED: Saturday, November 11, 2006

So if you did not make contact with the block as you say "I did not hit the block." how did the block wich you did not make contact with rip your front spoiler off. Was it magical? Seems to me you would have noticed something wasent right while you were slowly pulling back. And how did you miss 3 weeks of work? No backup vehicle? No carpool avilable? Not even a rental?

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#3 REBUTTAL Individual responds

A few plastic buttons?

AUTHOR: Daniel - (U.S.A.)

POSTED: Thursday, January 19, 2006

Also it did not rip off a few plastic buttons it snapped the spoiler in 6 places and snapped the side lights off as well. I have a brand new Audi, a $34,000 and I got 2 qoutes the cheapest being $935. You obviously have no idea how much 2 new lights, a new front spoiler, the fixed mounts for the lights and a grill cover are.

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#2 REBUTTAL Individual responds

I hit nothing

AUTHOR: Daniel - (U.S.A.)

POSTED: Thursday, January 19, 2006

I did not hit the block. I pulled up to the block as I have done many many times. As I pulled back very slowly, as its a tight parking lot, it ripped off. The top of the re bar that was sticking out caught the bumper. My car has over 8 inches of clearance (standard) and the blocks either side were 5 and 6 inches high. The Assistant manager of the store WITNESSED this and APOLOGISED and tried to hook it back up. Ifit was in any way my fault why would he do this. I'm not looking to sue anybody all I want is the money to repair my car. The insurance company ADMITTED liability. ADMITTED it but would only pay for 75% of the damage. I do not know who you are or your position in the company but if they wern't liable why did they pay me anything? I am not a mechanic or body shop worker but the asisstant manager spent 20 minutes trying to hold the spoiler up, and i appreciate he did his best but for the sake of $300 they are willing to lose mine, my family and all my friends business for ever.

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#1 Consumer Comment

You contributed to the damage.

AUTHOR: Marc - (U.S.A.)

POSTED: Wednesday, January 18, 2006

YOU were driving, you hit the block, the block didn't do anything. It popped a few plastic "buttons" that cost a total of maybe eight bucks. The YOU drove the vehicle, dragging the plastic bumper down the road instead of tying it up with a few nylon zip-ties that would have cost maybe two more dollars. That must have really done it a lot of good. You are lucky to receive anything at all, because it sure seems like you're to blame.

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