Report: #1367695

Complaint Review: Advance Auto Sales

  • Submitted: Fri, April 14, 2017
  • Updated: Sun, April 16, 2017
  • Reported By: ShaCori — Westfield Indiana USA
  • Advance Auto Sales
    3750 Madison Ave
    Indianapolis, Indiana
    USA

Advance Auto Sales I bought a car 4/8/17 I had issues as soon as i drove off the lot called they were closed, waitin until monday 4/10/2017, took it to bill estes dealership to get a recall done they proceed to tell me how the car needed timing chains and it would cost me 2200$, I contacted them they told me the dealership was giving me the wrong information, I got the vehicle checked at oReillys jiffy lube and auto zoone, they all gave me the same codes or similar, on 4/13/2017 i called the owner Garnet Cook to come get the vehicle from CarX where it had broke down completetly, it needs an engine, air pumps,catylc converter, timing chains, OIL LEAKAGE, feul pumps, it has alot going on and I personally read reviews after the fact and this man has a bad reputation, when people do business with you, you should at least show some type of respect and assist them REGARDLESS of the warranties. Indianapolis Indiana

*Consumer Comment: You did the inspection at the wrong time

Show customers why they should trust your business over your competitors...

On 4/08/2017, I made a visit to Advance Auto Sales lot. The lot attendant Richard who escorted me around and gave me information and details about the cars, there was 2 cars I was interested in the 2007 Saturn and the 2008 Malibu. Richard proceeds to tell me he think I should get the Malibu and that it runs good, theres nothing wrong with the vehicle and they had recently got it checked out. All cars on the lot are buy as is no warranty, Richard starts the car so we can test drive, as I'm walking towards it the car turns off, I asked him why did the vehicle shut off he states to me that he turned it off, (which he did not I later found out it shut itself off he had lied to me) after I left the lot I took the car to Jiffy Lube, Midas, Auto Zone, and O Reilly, I discovered it had an recall on the ABS system, on Monday 4/10/2017 I take it to Bill Estes where they proceed to tell me that the electrical system, and fuel system needed major work totaling $2200 ,I had to pay $129 for a diagnostic test. I called Garnet Cook at the lot stated he would assist me the best way he  can and even work with me being that I hadn't had the car a full week let along 3 days. I asked him was ok if he put that in writing he stated yes.

Before I can even bring the car back to him, it began to shut off and not drive while in drive, it was eating gas, it then became a problem, so 4/13/2017 on the way home with me and my one year old child the car completely shut off on St Rd 32, the engine was making a loud knocking noise, I had to get it pushed across the street to CarX they gave me a free diagnosis of the car, pretty much told me what Chevrolet told me and much more, advised me to take the vehicle back because it pretty much was a lemon, the laws no longer support this so I can not move forward with an attorney. Garnet was willing to work with me until I told him I no longer wanted the vehicle because it had major problems, I personally think Garnet and Richard took advantage of me being a young 24 year old female and knew about the issues of the vehicle and pretty much wanted it off their lot.

All I wanted was my money I put down back, they are now trying to put a repossession on my record because not only did I give them the car back but the keys as well, they had their agent come get it from CarX 2 days later, the agent who picked up the vehicle called me his name was Michael, he stated he couldn't give me the actual owners name or number but he would definitely see what he could do because theres no reason why I should have gave 1200$ for a vehicle that didn't even work 5 days. I have tried to be cordial and come up with a solution but he became unprofessional and furious after I returned the car back. I truly hope I am able to get my money back or they should fix ALL the major work on the car, if your holding a place of business theres no reason why you shouldn't work with those who are GIVING YOU BUSINESS. That was a waste of my time and money, I have all receipts and papers for proof. I'm hoping you all can help me resolve this issue. Thank You!

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This report was posted on Ripoff Report on 04/14/2017 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/advance-auto-sales/indianapolis-indiana-46227/advance-auto-sales-i-bought-a-car-4817-i-had-issues-as-soon-as-i-drove-off-the-lot-call-1367695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

You did the inspection at the wrong time

AUTHOR: FloridaNative - (USA)

I read your complaint all the way to the end and I see you have no experience buying a vehicle.  I don't work for any dealership, but I have purchased many, many vehicles over the past 40+ years and have some helpful comments for you.  

There are some critical mistakes you made in your purchase:

  • Before you sign your name to anything - or give any money - you need to research the vehicle history and, more importantly, have a pre-purchase inspection completed by a third party that is independant of the dealer. That pre-purchase inspection will give you the details of the current condition of the vehicle before you buy it. If it needs repairs you either negotiate for the repairs (in writing) before you pay anything, or you walk away. Most of the time it is far better to walk away from the deal without signing. 
  • The salesman and the finance office are not your friends, even if they seem friendly when you are there to purchase. Vehicle sales reps and F&I people are extremely good at telling you what you want to hear, rather than telling you the truth about the vehicle condition or the financing terms. In fact, they are trained to outright lie or lie by omission. It is the F&I guy's job to stick it to you when you are signing a contract to purchase. Research auto finance scams and you will see what I mean. 
  • Never sign anything without reading it in its entirety.  In fact, if they give you the contract as a series of forms, get all the forms in front of you before you sign anything.  Read all of them. If it is acceptable to you and you have had a pre-purchase inspection completed and the car is acceptable, then sign. Don't blindly accept anything the dealer rep tells you. The written contract over rides any verbal agreement. No exceptions. 
  • Most importantly, you now have a repo on your credit record. That is not a good thing. Anytime you ask a dealer to "come pick up the car/truck/van/whatever" you are requesting a repo.  A voluntary repo is just as bad as an involuntary repo.  You still owe the money that you signed for when you purchased it. Now you also owe the repo fees and default penalties and any other fees in the contract you signed, less whatever the dealer gets when they auction off the vehicle.  It is the worst thing you can do because now you have no car and you still owe the money!
  • Last thing is this:  when you sign a contract that says AS IS, it means the dealership is not responsible for any repairs.  Most of us learned the hard way too. 

Next time do your research before you attempt a purchase.  It is not just this BHPH dealer, all dealers/lenders are the same as far as defaults and repo's go.  Even the so called "legitimate" dealerships operate the same way.

Now, if you can go back and pay without getting the repo on your record, do so to save your credit. I hope you can get this worked out rather than suffering a repo + default judgment on your record. Judgments last 10 to 20 years depending upon your jurisdiction and they increase over time due to the interest that accrues.  Good luck. 

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