Report: #913156

Complaint Review: Advanced Facilities Maintenance Corp.

  • Submitted: Tue, July 17, 2012
  • Updated: Fri, February 15, 2013
  • Reported By: CHMD — Gaithersburg Maryland U.S.A.
  • Advanced Facilities Maintenance Corp.
    P.O. Box 91171
    Columbus, Ohio
    United States of America

Advanced Facilities Maintenance Corp. A Company That Never Pays For Work Done Columbus, Ohio

*UPDATE Employee: Response

*UPDATE Employee: Response

Show customers why they should trust your business over your competitors...

I would Not recommend this company to anyone.  They are great scammers.  

We performed HVAC services for them twice.  The first time, we did not receive payment within 30 days as was clearly stated on our invoice.  Rather, they said they paid invoices 30-45 days after receiving the invoice; they did not pay their invoice for six months and paid only after I had an attorney file a claim to them.

The second time we respectfully declined to have them processed and they insisted it was because their customer did not pay them on time.  We performed the services (against our better judgement).  It is four months later and we have not received payment.  We have sent certified letters (declined), emails (never responded to), and weekly phone calls.  Each time they tell us something different: it has not been processed, we do not have a copy of the invoice, we have not received payment, we are processing payment, etc.  

I have already seen reviews on yelp and the BBB.  Like others have stated, each time you call, they cannot give you a straight answer and members in the accounting department are always conveniently not available.  They also conveniently have no managers around at all times of the day and week.  Follow those warnings as a sign not to do business with these people.
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This report was posted on Ripoff Report on 07/17/2012 06:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/advanced-facilities-maintenance-corp/columbus-ohio-43209/advanced-facilities-maintenance-corp-a-company-that-never-pays-for-work-done-columbus-o-913156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#1 UPDATE Employee

Response

AUTHOR: Advanced Facilities Maintenance Cor - (United States of America)

Dear Sir:  We understand that it must have been very upsetting for you. We are writing with reference to your concern.  First of all, please accept our apology for the inconvenience and distress created by this situation.  We take great care to ensure that important matters such as this are properly managed and processed to improve our implementation process, although due to our terms starting after the invoice has been received.  This has clearly not been met with your initial expectations.  If there is additional concerns you can email ar@advancedfacilities.net or call (614)389-3495.

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#2 UPDATE Employee

Response

AUTHOR: Advanced Facilities Maintenance Cor - (United States of America)

Dear Sir:  We understand that it must have been very upsetting for you. We are writing with reference to your concern.  First of all, please accept our apology for the inconvenience and distress created by this situation.  We take great care to ensure that important matters such as this are properly managed and processed to improve our implementation process, although due to our terms starting after the invoice has been received.  This has clearly not been met with your initial expectations.  If there is additional concerns you can email ar@advancedfacilities.net or call

(614)389-3495.



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