Complaint Review: ADVANCED LAMPS LLC - CAMDEN Connecticut
- ADVANCED LAMPS LLC 824 DIXWELL CAMDEN CT. CAMDEN, Connecticut United States of America
- Phone:
- Web: http://www.advancedlamps.com/
- Category: Television Parts & Services
ADVANCED LAMPS LLC BAD PRODUCTS AND WON'T REPLACE CAMDEN, Connecticut
*UPDATE Employee: Exchange issue
bought DLP lamp. failed in a few weeks. Getting replacement was a pain. Replacement failed in 5 months. Only honor 6 month warrantee on the first lamp, not the replacement. Blew me off.
This report was posted on Ripoff Report on 05/11/2011 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/advanced-lamps-llc/camden-connecticut-06514/advanced-lamps-llc-bad-products-and-wont-replace-camden-connecticut-728110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Exchange issue
AUTHOR: Lindsay@AL - (United States of America)
SUBMITTED: Wednesday, July 13, 2011
Please understand our products are warrantied from the time of purchase, just as most electronics are. Therefore when you place an order with a 6 month warranty it does not renew each time you exchange your product. I apologize you feel as though you Advanced Lamps blew you off, but we are following our policy.
When you are out of a warranty period with Advanced Lamps, it also means we are out of warranty with our manufacturer. In extenuating circumstances courtesy exchanges will be given. But these are out of pocket courtesy exchanges. Our Terms & Services state our warranty period and all other information necessary to understand our policies.
Thank you for your time.
Sincerely,
Lindsay
Lindsay@advancedlamps.com
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