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Report: #1306075

Complaint Review: Advanced Metal Roofing NH - Brentwood New Hampshire

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  • Reported By: Civic Duty — Londonderry New Hampshire USA
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  • Advanced Metal Roofing NH Rt 125 Brentwood , New Hampshire USA

Advanced Metal Roofing NH Wayne Wilusz This company rips offs their customers Brentwood New Hampshire

*REBUTTAL Owner of company: Untrue

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 I am writing this review based on two contracting jobs with Advanced Metal Roofing. The first time we used them, in the summer of 2011, they were fantastic. We got a metal roof for the main part of our home – a 1940’s Cape with an addition. At the time, we opted to just do the main portion of the house, not the smaller section that had been added on later. Competitive pricing, great workmanship, on time delivery…everything was great. Based on that experience, when we decided to redo the rest of the roof and replace some windows this year, we immediately called Advanced. We got a prompt response form the sales rep, who we had dealt with before. Great. We ordered our roof and windows the first week in September; we were told it would take 2-3 weeks. Guys came out and measured within a few days of our order. The end of September came and we didn’t hear anything. I called our sales rep and left a message. No response. My husband called both our sales rep and project manager and left messages for them. No response. Finally, he called the main number and left a message there. The project manager called him back and apologized for the delay on the roof, and said he had no record that we had ordered windows. Seriously? I had the paperwork and we were able to show that yes, we had ordered windows at the same time as the roof. Project manager said they hadn’t measured for them so they’d have to measure and then place the order. Our roof was finally installed October 26–a far cry from the 2-3 weeks we were originally promised. We waited for the windows, which we were told would be another 2-3 weeks after they measured. OK, so they should have been in by Thanksgiving. No word. When my husband called the first week in December, he was told that the factory had lost the order. Hello, lame excuse. Our windows were finally installed on December 16. The crew that came to my house was polite, professional, and efficient. They did a good job, but I was incredibly frustrated at how long this project dragged out and the complete lack of communication from Advanced. Based on my last encounter, I’m not sure I would deal with them again.

This report was posted on Ripoff Report on 05/17/2016 11:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/advanced-metal-roofing-nh/brentwood-new-hampshire-03833/advanced-metal-roofing-nh-wayne-wilusz-this-company-rips-offs-their-customers-brentwood-1306075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Employee/Owner

#1 REBUTTAL Owner of company

Untrue

AUTHOR: Wayne - (USA)

POSTED: Monday, October 03, 2016

This is one of many untrue reports produced by a competitior James Patrick Kenton (owner of Carefree Metal Roofing in Maine) Kenton, who has a tax levy placed upon him is now on his 6th company in 2 years).  This is his attempt to tarnish our good name and reputation.  Should anyone have any questions to the validity of this review or our company Advanced Metal Roofing, please feel free to contact me directly.

Wayne C. Wilusz

Advanced Metal Roofing 

603-679-2466

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