Report: #1404412

Complaint Review: Advanced Technologies

  • Submitted: Thu, October 05, 2017
  • Updated: Thu, October 05, 2017
  • Reported By: Karen — Hertford North Carolina USA
  • Advanced Technologies
    6501 E Greenway Pkwy Suite 103-648
    Scottsdale, Arizona
    USA

Advanced Technologies; CB Isolate, Rouge Rosemary Oil Enrolled me in an autoshipment without my permission, unauthorized charges to my debit card. Scottsdale Arizona

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On August 21st I ordered one bottle of CBD Oil through a Facebook ad that my husband recommended I try for chronic pain. The site looked legitimate so I purchased a bottle for a one time fee of $79.99 using my bank Visa Card. My bank statement shows the purchase as "CB Isolate". The shipment arrived in a small box with a printed welcome note including a contact address, phone number and an email address. There was another small paper in the box with a description of CBD Oil on one side and Joint & Muscle Balm on the other.

On September 26th, there were two unauthorized charges made using my same Visa bank card. The charges were made by "Rouge Rosemary Oil"; one in the amount of $79.99 and another for $5.97. I called my bank immediately to dispute the charges and to shut down my Visa bank card. I have just received another bottle of the same CBD Oil that I did not order nor authorize auto shipments. I've called the number on the welcome note several times in the past 3 days and have not been able to speak to a customer representative yet. When calling the number I get an automated machine that states I've reached Advanceable Technologies and "Mary" will help me with any questions or concerns.

"Mary" (all automated) gives me 5 choices; press 1 for billing, 2 for "how to use instructions", 3 for status of order, 4 for update my info, and 5 for product return or cancellations. When I selected option 1 I got an automated message stating that my last purchase was made for "Balm" for $5.97. And when I selected option 5 I got a message stating that the unopened product can be returned to an address (different than the contact listed on the welcome note included in the box) for a full refund within 30 days of the shipment date. When I selected the option to cancel the order the "automated Mary" tells me she is authorized to give me a $30 refund.

There is an option to press star (*) to speak to a customer representative which I've tried at least a dozen times; every time I do this there is a pause then the calls drops. I have not been able to reach a human on the other end yet. I'm disputing the recent charges but my bank has now taken $30 as a "stop payment fee"! I can't seem to get them to understand that there was never an authorization for a reoccuring charge. Please be aware that this company "Advanceable Technologies" is not reputable or a legitimate business in my opinion.

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This report was posted on Ripoff Report on 10/05/2017 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/advanced-technologies/scottsdale-arizona-85254/advanced-technologies-cb-isolate-rouge-rosemary-oil-enrolled-me-in-an-autoshipment-with-1404412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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