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Report: #138450

Complaint Review: Advantage Plus Travel MasterCard - Oklahoma City Oklahoma

  • Submitted:
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  • Reported By: Ghent New York
  • Author Confirmed What's this?
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  • Advantage Plus Travel MasterCard 6608 N. Western Ave. Oklahoma City, Oklahoma U.S.A.

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On June 25th of 2004, I had $339.15 debited out of my checking account with the promise of receiving a credit card (Master Card or Visa) with the credit limit of $2500.00 with 0% financing from the company at question, Advantage Plus Travel (supposedly). They claimed that the reason one would pay the $339.15 was that they were paying for all fees and expenses up front, for a time of 5 years. I am quite disturbed as since I have visited the Advantage Plus website, it made mention of a scam, and that the company does not in fact give out credit cards.

I was told that my card would arrive in 5 days. When I called after 10 days (I was leaving for a vacation, and could have really used it) they told me that they never said it would arrive by that date, but in fact it would take three weeks. Then it was two more weeks, then they said that they had to finish checking my credit, and I just missed their monthly mailing. At this point, several months after the fact, I knew I had been screwed. After a move and change of college I finally had time to sit down and think about what to do with this.

Also, after seeing other reports on this website, I know I am not the only one.

I am seeking a refund right now, I have sent two certified letters out, but now, after reading the gentleman's rip off complaint in front of mine, it seems as though they also have a fax number, and it is possible to get a refund. I will update when and if this happens. I am going to make them aware of this website, and see if that might help some others.

Jacqueline
Ghent, New York
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 04/11/2005 09:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/advantage-plus-travel-mastercard/oklahoma-city-oklahoma-73116/advantage-plus-travel-mastercard-fraudulent-credit-card-33915-rip-off-rip-off-scam-out-138450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 UPDATE EX-employee responds

How the scam was carried out. Employees were kept in the dark as to the true nature of the business.

AUTHOR: Bill - (Canada)

POSTED: Sunday, May 29, 2005

We were told the same story that all of you were and so we thought it was a legitimate business. There were only outbound calls made and so we never heard of complaints of people not receiving their cards.

Of course we did suspect something was up because one of my colleagues tried the number in oklahoma for fun and discovered it didn't exist. There were always rumours going around that it was a scam but the manager always laughed and shrugged it off whenever it was brought up.

I had worked in a call centre for a telecommunications company before (100% legitimate!!!) and I had learned a lot of skills in communicating over the telephone there. But when I started working for advantage plus, we were told to be forecful and essentially "bully" the people into giving us their details. This was very different to the way things were operated in the other company I had worked for who told us to not be pushy and above all respect the customer.

I wish to apologise to anybody who I may have unknowingly scammed. I take comfort only in knowing that I did not perform too well at the job (i.e. didn't sell many "credit cards") and once I became sufficiently suspicious of the company, I left straight away.

A final interesting note: the sign on the door of the call centre said "RE group". One day I asked the manager why it said that and he replied: "Because I had to put some sort of a sign on the door!"

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#3 Author of original report

I appreciate all of the information and help I have gotten

AUTHOR: Jacqueline - (U.S.A.)

POSTED: Tuesday, May 10, 2005

Well I appreciate all of the information and help I have gotten. Besides the address that the gentleman left prior to my new posting, I found another address at one of the BBB websites in Oregon or something at:



2425 Eglington Ave East

Toronto, Ontario, M1K5G8

And/or

7th Floor

36 Eglinton Avenue West

Toronto, ON M4R1A1



And I also found these two numbers: 416-379-6675 or 416-909-6740.



I have written to both of these addresses requesting asking for a refund for my money in the form of a LEGITIMATE bank cheque in USD, as it has been too long to get my bank to do any work, and I have already contacted every other number associated with them.



I will update if I see anything else, if there are any other EX-Employees who have numbers, or addresses, that would be GREAT information for all of us who were scammed!



I am also interested in the whole process, how they were able to get away with this, did all the employees know that they were scamming people? Did you realize half way through? Did they tell you to just keep telling people to wait longer for their cards?

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#2 UPDATE EX-employee responds

Real location of Advantage Plus call center

AUTHOR: Bill - (Canada)

POSTED: Friday, April 22, 2005

I can confirm that this company does not operate from Oklahoma. In fact they do not even operate from the States. The address of the company is below:



7th Floor

36 Eglinton Avenue West

Toronto, ON M4R 1A1



I hope this is of help to anybody.

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#1 Consumer Comment

Additional Contact Information for Refund Assistance

AUTHOR: L - (U.S.A.)

POSTED: Friday, April 15, 2005

Please note that the fax number identified terminates at a payment processing company and not Advantage Plus Travel. The Processor is no longer able to assist in handling refunds due to termination of the business relationship with Advantage Plus Travel.



However, following communication with the State of OK Attorney General, the mailing address Jacqueline had available is apparently bogus (per the AG) and they are also unable assist in refunds due to the Company not being in OK, but rather in Canada. The OK AG provided the number to the Canadian Police which is being posted here to file any complaints or make any inquiries. 800.495.8501



Hope this information proves helpful.

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