Report: #1358036

Complaint Review: Advantage Rent a Car

  • Submitted: Fri, February 24, 2017
  • Updated: Fri, February 24, 2017
  • Reported By: Peter — Honolulu Hawaii USA
  • Advantage Rent a Car

    Nationwide
    USA

Advantage Rent a Car, E-Z Rent a Car Cancellation 2 months ago, still waiting for refund Nationwide

Show customers why they should trust your business over your competitors...

A day before my reservation I called to cancel my car reservation, as there's a much cheaper option by B***** C** rental, I talked to the representative over the phone and he said there's going to be a $50 cancellation fee, I agreed. Because after the $50, my new reservation would still be cheaper! The guy over the phone said he has cancelled it for me and I should be getting an email within a few hours. Nope, never received one. 

Of course on my trip I never bothered to go to Advantage to check because who thought what would go wrong?

I kept waiting for the cancellation email, couple of days passed and still no news. On my last day of my vacation I decided to call them again making sure it was cancelled. What do you know, a different person on the line said there's no sign of this reservation getting cancelled! So I talked to her, told her what happened, she said she'd cancel for me, and then she realized that the credit card on file was expired (my fault I guess?) and so she can't issue a refund for me right away, she'll have to MAIL a check to me, which will arrive in 30 days (snail mail?)

Okay, so I patiently waited, 30 days passed, I've long returned home from my trip, still no sign of check! I called, emailed, called again, turned out no one can help me now. [continued below]....

..... Apparently Advantage Car Rental was sold to E-Z Car Rental and Advantage can no longer help me and I have to call E-Z directly. When I call E-Z, they tell me I have to call advantage instead. When I put the reservation number into their website to check the status, it still says active, NOT cancelled. (It's now end of February) 2 months have passed and I have no sign of receiving a refund, for a car that I cancelled, never picked up. 

 

What else can I say? Never, EVER rent cars from Advantage. 

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This report was posted on Ripoff Report on 02/24/2017 12:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/advantage-rent-a-car/nationwide/advantage-rent-a-car-e-z-rent-a-car-cancellation-2-months-ago-still-waiting-for-refund-1358036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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