• Report: #297332
Complaint Review:

A&E Factory Service - Sears

  • Submitted: Sat, January 05, 2008
  • Updated: Wed, February 06, 2008

  • Reported By:Orlando Florida
A&E Factory Service - Sears
Nationwide U.S.A.

A&E Factory Service - Sears and their Technicians are SCAMMERS!!! Nationwide

*UPDATE Employee: tech

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These people are SCAMMERS!!!

We caught this dishonest company and their technicians right in the act today. We called in for

service and two A&E (Sears) Technicians were sent over to check out our KitchenAid Model

#KUDI01FLWH dishwasher that wasn't heating up to dry the dishes.

First thing they did was to test the heating element with a ohm meter and they stated that it

tested out good "supposedly per them and their equipment".

Then they went on to state that our issue was with the amount of dishwashing detergent we were

using and that we shouldn't be filling the canister all the way full before closing it as that's

using way much too much detergent causing too much suds.

Then they went on to the water temperature. They filled the dishwasher with a small amount of

water and tested the water temperature with their tester. According to their measurement they

showed us it tested only 80 degrees which is what they stated was all of our problem with the

dishwasher not drying. The technicians stated that the dishwasher needed to have water temperature

of at least 120 degrees in order to produce enough steam to dry the dishes, and that the dishes

would also have water spots and not get as clean as they should if the water coming into it wasn't

hot enough. We stated that the temperature had to be hotter than 80 degrees because the water

heater is turned up to 120 degrees or higher and the water right in the kitchen sink and showers

and tubs are HOT. We asked the technicians to test the water temperature in the sink right next to

the dishwasher because it was extremely hot and they tested it but again their meter only should it

at less than 80 degrees.

Well, here's the SCAM folks . . . we pulled out a few of our meat thermometers from the kitchen

cabinets and placed them in the sink right in front of the A&E technicians and guess what? That

water temperature tested at 118 degrees and rising!!! Eventually it went above 120 degrees!!!

Those A&E technicians didn't know what to say!!! Their eyes got huge and there mouths started

stuttering and all we heard was "well maybe we have a faulty test meter". We said, "here - we have

three more thermometers . . . you want to test the temperature with another thermometer? After

that we politely asked them to pick up the faulty (scam equipment) and exit out premises.

Needless to say, for your own sake, DO NOT TRUST what you are told by any A&E (Sears) repair people

. . . unless you want to be SCAMMED.

Orlando, Florida

This report was posted on Ripoff Report on 01/05/2008 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ae-factory-service-sears/nationwide/ae-factory-service-sears-and-their-technicians-are-scammers-nationwide-297332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee


AUTHOR: Doublerun - (U.S.A.)

Got a question? What was the scam? Sure maybe the repaiman had a faulty meter, but it sounds like he was trying to make sure you had all the requirements to have clean dishes. A scam would be if they were trying to sell you a repair you didn't need.
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