• Report: #533851
Complaint Review:

Aegir Atlantic Media Limited

  • Submitted: Fri, December 04, 2009
  • Updated: Fri, December 11, 2009

  • Reported By: V — Fremont California United States of America
Aegir Atlantic Media Limited
19 Dunelm Way Leadgate, Durham County, Select State/Province United States of America

Aegir Atlantic Media Limited Fast Blog Income They have a three day cancellation term condition, but it is impossible to get through to cancel within that period. I documented multiple calls the first two days as I had a question about the progra Leadgate, Durham County, Other

*UPDATE Employee: Clarification of Program

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This company offers a three day trial period and then makes it impossible to cancel within those three days ripping you off for $74.97 as well as 19.97 for Expense Tracker (888.228.5906) that is connected to it.

I documented multiple calls to two different customer service numbers (866.385.4797 and 877.204.7407, which they said was Google haha). Either all circuits were busy or I was on hold for up to thirty minutes and had to hang up to deal with other responsibilities. I did not want to work with a company that I could not contact successfully, but was not able to get trough and cancel within the three day trial period. I sent an email to customer service and received an automated response that they would be getting back to me withing 1-2 days, but I did not receive any additional emails.

I finally manged to get through several days after the trial period to cancel, but could not get the initial charge refunded due to it being past the trial period - nevermind that I couldn't get through.

Everytime I got through to speak to someone, I was told I had to be transferred to Billing although that is the option I pressed from the automated system. (???) I never got through to billing.

I did get a rep who was going to contact billing and get back to me by last Friday (11.27), but I am not surprised I did not get a call that day or since.

I think a class action suit should be brought against these folks.

*NOTICE..!! this ripoff has nothing to do with Google search engine - many rip-off businesses use the Google name to fool consumers.

This report was posted on Ripoff Report on 12/04/2009 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aegir-atlantic-media-limited/leadgate-durham-county-select-stateprovince-dh8-7qp/aegir-atlantic-media-limited-fast-blog-income-they-have-a-three-day-cancellation-term-cond-533851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Clarification of Program

AUTHOR: Fast Blog Income - (United States of America)

Fast Blog Income would like to take an opportunity to clarify our program offering.   Interest in this program is large and it has come to our attention that some people were not able to contact our office due to the high call volume Fast Blost Income was experiencing. We have taken steps to alleviate this issue by adding additional staff and increasing our telephone bandwidth, which is cutting telephone hold times considerably. We are confident that in the future all customers will not experience a delay attempting to contact our offices.  Any unsatisfied customer can contact our office at 877-204-7404 to speak with a  Customer Support Representative, during the hours of 7am 7pm (PT) or an email can be sent directly to customersupport@fastblogincome.com

The Fast Blog Income Program is designed to educate and train the customer on how to understand and develop an internet blog site. With the blog site the customer can create their own personal blogging site to promote products and services and learn how to generate traffic to their blog site, all by working with Google to generate income.

Upon signing up for the program the Terms of the program are noted several times. On the initial signup page the cost of getting involved with the program are noted on the page.   Also noted is the fact that this program is provided to everyone with a standard (3) three Day FREE trial. This 3 Day Free Trial is noted on the signup page and in the terms and conditions at the bottom of the page, along with an Earnings Disclaimer for the program.

To signup for the program, customers are charged a $2.97 processing fee. For the processing fee, the participants receive The Money Making Kit, access to online tutorials, and Unlimited Customer Support.   After the 3 day free trial ends, the customer is subject to a monthly charge of $74.97 in order to continue the service.  All these costs are clearly noted in the  Terms and Disclosures on the page. The terms on the page are as follows: By submitting this form, I am ordering this product's trial membership for $2.97 for the processing fee. Unless cancelled, I will be charged $74.97 upon completion of the 3 day trial period. The charge will reoccur monthly at a total of $74.97 until cancelled. I have read and agree to the Terms and Conditions / Privacy Policy. To cancel call (877) 453 5682 or email customersupport@fastblogincome.com.

In addition, at the bottom of the initial signup page there is a link to the full program Terms.

Then on the second page in the signup process, the initial cost of $2.97 is again clearly noted on the page, with the terms below it. Once the customer enters their personal information to signup they MUST click to agree to the Terms before their account can be established. There is a check box that must be toggled to YES which reads,  Yes, I want the Google Startup Kit and agree to the terms.  In fact, EVERY customer that signs up for the program, MUST click in the required box to Agree with the terms. There can be no question as to what the program costs are.

Immediately after the signup process is completed, the customer receives confirmation emails for their various purchases. These Confirmation Emails again contain the initial program costs and the monthly charge requirement, the descriptor for the billing charge and the terms for the account maintenance.

During the sign up process, there are completely separate and additional services that can be added to the program. These programs are elective and are not require to participate in the Fast Blog Income program.  The additional program costs of $19.97 per month is also clearly noted on the page and the customer again MUST opt in to the additional program. The additional program is The Expense Tracker. The Expense Tracker is a powerful money finding and budgeting tool that helps you minimize your expenses and increase your profitability each month.

We apologize for any inconvenience experienced by any customer and take every opportunity to clearly display the terms of the program during the signup process. In addition, we have satisfied customers and continually work too gain more satisfied customers. To help accomplish this we have an open, relaxed, no hassle cancellation procedure.  Any unsatisfied customer can contact our office at 877-204-7404 to speak with a  Customer Support Representative, during the hours of 7am 7pm (PT) or an email can be sent directly to customersupport@fastblogincome.com

Thank you, Fast Blog Income Staff

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