I currently live in Lawton,OK. I have never felt as abused by a business as I do now. I do not know what to do!
I recently moved into a new house. Upon moving in I had power cut on in my name. However it was still on before I had started moving in.
I was told it would require a deposit of $210 plus payment of an outstanding balance of $113. I payed both the deposit and the rest of any money I had owed. I was told power would be put in my name on that Thursday, it was then Monday. The next day the technician showed up. He said he was there to disconnect the power?!?
Reason being that AEP didn't have all the necessary information to activate it in my name. The tech. told me he would leave it on and be back in the next couple days to turn it off if his order wasn't canceled.
I then called customer service. They said there was a note on my account and referred me to the collection/fraud dept. Now I've spoken with that dept. several times I was told that there is a past due amount of $90.45 at the address that I am moving into and that it has to be paid before I restore service.(They assumed power was already off.)
We argued for quite awhile. I spoke with 3 supposed supervisors. They told me that they had been told by their tech. that I had been living at that address, and that because I've benefited from the service that I am responsible for the previous bill. He based his decision on that he saw me at the house before service had been on in my name. I had "benefited" from the service no longer then 3 days total!
I feel that for no reason should I be responsible to pay the past due bills of a lady I DO NOT know nor have been associated with at any prior time!
Regrettably, I had paid it so that I could have power.
Now, My First Bill Came In Today $521. A $446 past due has been placed on my account! I immediately called and was given a few answers as to why. I was told that I owed money from a previous address in 2006.
1. I had lived at that address into 2008, and I was always current on my bills. I mentioned that on the phone and the rep agreed. Now how could I be past due?
I was told it might not have been mentioned to me as a "Hardship Courtesy."
As to not enforce payment with disconnect, but I had asked for my Total amount owed before setting up my account. Also I had set up service with them in 2 prior locations before the current. At Each Location I had to pay any bills from previous locations to a $o balance to activate service.
2. Reason being they claim I had called them 2 weeks ago. I DID NOT CALL THEM. They say that they told me I had owed and agreed it was mine. I then asked for record of the call, what #, the recordings, and the time and date. I was transferred to another dept. which told me that "The Notes" say that I had agreed and that had I not agreed I would not have been responsible for the bill. Also that it was there mistake in telling me I have owed nothing these past few years. I had for a copy or a review of the conversation and was told "It is too time consuming." The man showed absolutely no interest in what I was saying. I NEVER CALLED or agreed that I was ever over $400 past due.
In the midst of all the terrible news I found that bad things can get worse And Worse again! I was told that once the current balance from the previous tenant becomes past due, (the previous tenant that I had to pay her $90) that I would lose service if the lady had not paid it. The current she owes is $180. I was told I can have it put on my account if I Agree. I DO NOT AGREE. They had said because I had paid her past due that I also took responsibility for her bill. Now although I DID pay this lady's past due bill to keep my power on. I had paid with a money order which I bought with cash and took to the local bill pay-site. I NEVER told them that I Personally paid her bill.
This has been the worst "run-in" with big business I have ever had! They have not given any advice or resolution to the problem. Just have demanded that this is my bill. And that I am responsible to collect the money from the previous tenant on my own. When asked if they could change "the notes" I wasn't given a yes or no, but was told it wasn't something they would talk about. I had asked about their policies, but it seems their policy is to keep their policy secret. Talking with them was pointless, rarely would they answer my questions. They would tell me they can't say or don't know. All in all it is expected that I would be paying a total of $210dep PLUS $113 I owed PLUS $90previous tenant PLUS $180previous tenant and $446 Unknown which TOTALS $1039!! In one month this is what I've accumulated. Over half is NOT mine and I don't know how to dispute this. Any Help Please?