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Report: #1289235

Complaint Review: Aeropostale Corporate - Lyndhurst New Jersey

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  • Reported By: Barry — Niagara Falls New York USA
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  • Aeropostale Corporate 125 Chubb Ave Fl 5a Lyndhurst, NJ 07071-3504 Lyndhurst, New Jersey USA

Aeropostale Corporate Phone (201) 508 4500 Refusal to honor return policy Lyndhurst New Jersey

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 Aeropostale head office New Jersey, I recently returned from a trip to New York City where I purchased some items for my son at the Aeropostale store In Green acres mall Valley Stream New York. Unfortunately the items did not fit my son. I went to an Aeropostale store in Ontario. The Ontario store would not process a refund although I had the original receipt and the unused unworn still tagged items. The back of the receipt clearly states and I quote attention "international shoppers we cannot process the exchange or return via the mail all returns/exchanges must be made in person in one of our US or Canadian stores and must be accompanied by the original sales receipt". When I called head office and spoke to a customer service rep in New Jersey he adamantly refused to process any refund and said that one can not return items to Canada purchased in the states. I pointed out the back of the receipt which states as above but he refused to acknowledge and just said we don't do it. I was shocked as I have returned Walmart goods from one country to the other and even received the exchange difference calculation with no issues. Aeropostale is now on our family and friends boycott list. This is not because they will not return an item it's because the receipt clearly states that you can and they won't! is this a scam? yes it is!

This report was posted on Ripoff Report on 02/22/2016 02:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aeropostale-corporate/lyndhurst-new-jersey-07071/aeropostale-corporate-phone-201-508-4500-refusal-to-honor-return-policy-lyndhurst-new-j-1289235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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