Aetna Dental Access Steals your money and never sends the materials Floxham New Jersey

This company advertises a dental discount plan which goes into effect the next business day. I enrolled my family in this plan for $14.95 a month. I selected a participating dentist. I made a dental appointment for my daughter and I to get dental exams. My dentist confirmed the plan on the day I visited since I had not received any cards or plan marterials. I enrolled in the plan on 11/6/13. Since then they have made 2 ACH withdrawals from my account. I have not yet received any materials or cards. When my dentist called them back, he is no longer a provider so I am stuck with a $564 bill that I have to pay. I have called them and emailed them several times. They continue to take the money out of my account even though I have notified the bank that they do business with and my bank. They claim that they have mailed me the materials yet when I call, the phone, it is either out of order, or I leave a message, or they disconnect me during the call. These people are a rip-off.