• Report: #491547
Complaint Review:

Affinion Group

  • Submitted: Tue, September 08, 2009
  • Updated: Tue, September 08, 2009

  • Reported By: Maria — Round Rock Texas USA
Affinion Group
19700 San Chisolm Drive Round Rock, Texas United States of America

Affinion Group charged for coverage I didnt request/ problem getting refund Round Rock, Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I received a $1000 free AD&D coverage from Regions Bank.  It gave you the option to purchase 50,000 add'l coverage. I marked NO across the block and I DID NOT apply for the add'l 50,000 coverage. I was charged 16.50 for the add'l coverage. When I called about this I was given Affinion Group.  I spoke with an Elliott who first asked me why I wanted to cancel this coverage when I had already gone through the spill that I did not apply for it, which is NONE OF his business anyway.  I then told him again I did not apply for the coverage and the coverage was worthless to me. He then tried to tell me the coverage was not worthless and tried to explain AD&D coverage to me when I had to get extremely rude to get him to understand I did not request nor did not want this coverage.  He said he canceled the coverage . I then asked about my refund and was told I had to call back after the 10th which is crap when I didnt ask for this coverage anyway.  I asked for a supervisor and was told I had to call back the next day as it was a holiday.  I called today and got Christina who told me also I had to call back after the 10th in order to get a refund as the charge has not made it to the dept yet.  I repeatedly asked her were they an insurance company and never really got an answer until I mentioned the insurance commissioner and she finally gave me an answer.  This is absolutely outrageous that they can charge you for coverage you didnt request and then not want to give you a refund.

This report was posted on Ripoff Report on 09/08/2009 06:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/affinion-group/round-rock-texas-78664/affinion-group-charged-for-coverage-i-didnt-request-problem-getting-refund-round-rock-t-491547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Affinion Group

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?