• Report: #324311
Complaint Review:

Agora Voice Messaging

  • Submitted: Mon, April 07, 2008
  • Updated: Mon, April 07, 2008

  • Reported By:Auburn Washington
Agora Voice Messaging
www.agorasolution.com Internet U.S.A.

Agora Voice Messaging Unauthorized service subscription and billing Internet

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A charge unexpectedly appeared on my Quest phone bill for "Enhanced Telecommunication Services -ETS"., on behalf of something called The Billing Resource, which is apparently the billing service for AgoraSolutions, a voice messaging service. I contacted Agora (1-800-215-1961), and was told that my wife had subscribed to their service over the Internet. What she had actually "subscribed" to was an offering from a source of shopping coupons called EverSave.com. Apparently, in providing information to that site, she had unknowingly agreed to signing up for the Agora messaging service - apparently by not specifically declining it it in some "fine print" detail on the web site. Agora agreed to cancel the service and credit the charge, and a subsequent call to Quest resulted in their calling Agora to confirm the cancellation and credit. Issue appears to be resolved - time will tell, but this subscription deception and surreptitous attachment to a telephone service bill is unethical, and should be illegal.

Auburn, Washington

This report was posted on Ripoff Report on 04/07/2008 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/agora-voice-messaging/internet/agora-voice-messaging-unauthorized-service-subscription-and-billing-internet-324311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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