Report: #1018441

Complaint Review:

  • Submitted: Fri, February 22, 2013
  • Updated: Fri, February 22, 2013
  • Reported By: Guy — NORWOOD Other Australia

    United States of America Charges insurance to cover "loss or damage" then wants another 50% to resupply lost item Internet

Show customers why they should trust your business over your competitors...

Here is the sad chain of events:

I Purchased an item December 26th online using my PayPal account. This included an insurance charge which was supposedly to to cover "loss or damage" as according to their website: Point 3. We offer shipping insurance to protect your package against any loss or damage. If you report any items missing, or other shipping issues, we will help you resolve your problems immediately.

2. After waiting 40 days and 40 nights I emailed to inquire what tracking information they could provide as it hadn't arrived. [continued below]....
..... I'd been patient because of the not unexpected Christmas rush and whatever, but was starting to get worried.

3. Their prompt reply was a request to wait another 15 days (THIS SHOULD HAVE SET OFF ALARM BELLS) to which I begrudgingly agreed.

4. Well, 17 days went past ( I gave them a further 2 days grace), and 
inquired again for refund or replace.

5. SHOCK, STUN, AMAZE... They would happily resend after the payment of a further 50%  (thanks Karen!!!)

The kick in the guts here was, that by allowing that extra 15 days I was no longer entitled to Paypal Dispute Resolution Service!!!


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This report was posted on Ripoff Report on 02/22/2013 12:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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