we are under contract with ahs company since 2001. we were new to this country. in dec 2003 on our request ahs sent out an a.c. technician who changed the thermostat but installed it wrongly. it would trigger both the heating system and air-condition at the same time, resulting in a gas bill in excess of twelve hundred dollars.
one time ahs refused warranty claim for a dish washer. the technician told me it is warranty claim but ahs refused the claim. on our repeated request ahs sent another service provider. the new service provider found the problem to be under warranty and completed the repair. we paid ahs twice the service fee.
ahs refused to repair the hot water system and we had to take care of it ourselves.
on august 14-2012, on our request ahs sent a-1 affordable air technician for repair of ac system. he says the problem is not covered under warranty, and the thermostat is out dated and obsolete, but ahs do not approve upgrades. technician says no warranty coverage. i agreed to pay for parts and labor.
a-i affordable air technician set an appointment for 8-18-2012 but he never came even after several reminders to ahs and a-1 affordable air. i asked for help from ahs they said sorry they cannot help. we asked for a second opinion and agreed to pay the second service fee. ahs didn't agree, they said they don't have such policy.
garbage disposal was leaking. technician approves repair under warranty but recommended to use an upgrade as the existing garbage disposal was worthless. the cost of upgrade parts and labor is 350 dollars. ahs offers cash out of 51 dollars.
the customer service rep mr. bill was extremely rude over the phone. ahs policy is to record all complaint.
i was put on hold by the service complaint department on hold for over 30 minutes twice on 8/20 and once for over an hour on 8/21. We finally got hold of them this morning but ahs refused to help us with a second opinion.