• Report: #1092845
Complaint Review:


  • Submitted: Fri, October 18, 2013
  • Updated: Fri, October 18, 2013

  • Reported By: Tyson — Clearwater Florida
2251 Gulf to Bay clearwater , Florida USA


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 I purchases a Aio Wireless touchpad from the Clearwater Fl. store on Gulf to Bay near Belcher. I was convinced to also purchase the additional warranty, screen protection, and wireless SIM card for wireless coverage. This all totalling nearly $250.00. First issue, the screen protection installation was attempted by the sales associate whom failed to install this correctly. He did offer for me to come back "next week" in which, he said he would provide me with another. Weeks have gone by and the store to date, still does not have any screen protection covers in stock. So, I am out for the cost of this protection. Second, within 48 hours of having this device the wireless coverage was suspsended. I phoned support, they indicated I reached the maximum data plan and I had to wait until next month for it to restart. Since I have a background in Telecommunitions and I.T., I challenged this and asked to be provided with a chart showing my usage. This chart showed several instances where I supposedly downloaded levels of data that were physically impossible. While in the store the sales associate phone tech support and the support agent on the phone agreed with me, however, indicated that he would escallate the issue but could not offer any recourse. I am obviously frustrated. The very next day, the third day of owning the device it begins heating up, and becomes hot to the touch. It also, will not charge. This is now a hazzard in my house and is a threat to my daughter. I took the device to the store where I purchased, the same person that sold this device to me indicated he would gladly exchange this but there were none in stock. I asked that I return the next Wednesday. If fact I arrived 3 time on that Wednesday, to no avail. I was asked to return the next week. I did, and still no touch pads in stock at this location. At this point, I have contacted Tech Support, and I also have escallated this to other email addresses on the website expressing my concerns of such a new company screwing up so badly. It has been over 6 weeks and finally the store has a touch pad in stock, unfortunately, when I attempt to exchange the device they all say they can't get the approval and the person that gave me authority to exchange it, hence the old manager and the person who sold it to me - they no longer work there. The sales associate currently at this location agreed that this is toatally riduculous and actually gave me the owners cell phone number. This owner does not return my calls nor my text messages. The sales associate indicated she got in trouble for giving the owners number out. So, bottom line... I am out for the cost of this device, the cost of the data plan for one month, and for the cost of the screen protection. I am also out hours and hours of senseless frustration and unnecessary agony. Take note: I attempted to return the device through the extended warranty I purchased, however when I called them they said this is a manufacture issue and since I reported the problem within 7 days, I am entitled a new device. I was referred back to the store on this occasion and also when I speak to Technical Support. This is the absolute worst customer service that I have ever received from any retail store in my life. All departments in this company refer each other back to the store and the store refers me back to where I came from. I do not forsea this company lasting very long and highly appreciate their attempt and effort to resolve my issue. Please help.

This report was posted on Ripoff Report on 10/18/2013 09:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/aio-wireless/clearwater-florida-33764/aio-wireless-this-company-ripped-me-off-lied-to-me-and-does-not-stand-behind-their-pro-1092845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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