Report: #493631

Complaint Review: Air Gun Warehouse, Inc

  • Submitted: Fri, September 11, 2009
  • Updated: Mon, September 14, 2009
  • Reported By: JkING — Lexington South Carolina USA
  • Air Gun Warehouse, Inc
    United States of America

Show customers why they should trust your business over your competitors...

Today was my sons 11th bday. This past Wednesday we ordered an airsoft gun from in Tyler, Texas. We paid 149.00 and an additional 57.00 to next day air. We got a confirmation immediately. Today, we waited, my son waited. We contacted the company 15 times through the phone and got a message. Additionally, we sent 8 emails. This is our son's bday present. At 7:00 pm Eastern S Time, I began to google complaints on this company. It seems that three people have been scammed in the last month. They have paid an additional overnight fee only to recieve the order 5 days later. I obviously plan to go through Visa because they have taken 209.00 out of our bank account. The company is not returning calls or messages. My 11 year old son did not get a bday present. The other complaints can be found at

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This report was posted on Ripoff Report on 09/11/2009 05:56 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

shipping ripoff

AUTHOR: Hank - ()

I had a simmaler instance with 2 day shipping, it took 5 days and 2 emails and a phone call, it dont pay to pay more for shipping express.

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Airgun Warehouse, Jennifer and Rick Harvey, Bogus Overnight Charges


As a follow up to the turmoil these thieves have caused. We received the package this morning only to find out that the item wasnt shipped until the day it was supposed to have arrived. We ordered the air gun on 9/9/2009....paid an additional $57.00 to have the gun shipped the next business day (9/10/2009). The gun did not ship until 9/11/2009 only after we started calling. End result......the company made an additional $40.00 net profit through the bogus charge (assuming they paid 20.00 for regular shipping). After 20+ calls, 20+ emails, they have still failed to make contact or offer any explanation. This was an 11 year old kid's birthday present. DO NOT ORDER ANYTHING FROM THESE CRIMINALS. Its only a matter of time before they start stealing the entire order. They have an established pattern of this practice. I guess they assume that because of the small charges, no one will complain. Jennifer Harvey, Tyler, Texas can be found on facebook. The business address is actually a home at the corner of Seven League and Turlte Creek Road in Tyler Texas. Note the dog pen in the back yard. If you are a victim of the people, you can report this crime to the Smith County Sherriff's office. I spoke with a detective and they can file criminal charges if several more victims come forward.
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Update on Rick Harvey


It appears as though Rick Harvey is the President of this company. After several more phone calls today, no response from Rick Harvey.
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Follow Up to Air Gun Warehouse Inc.


We have spoken with the local law enforcement agency in Tyler Texas. This business is located in the county and has been identified by the Sheriff there. I am in the process of gathering the names of other victims of this scam. This morning, we found through UPS management, that the package wasnt shipped until yesterday after the company started receiving phone calls and emails. The package should have arrived yesterday as we paid the 57.00 overnight fee. This business is running a scam pocketing the overnight fee it charges it's customers. Its only a matter of time before it starts outright theft in not shipping at all. The business does not have live employees nor do they return phone calls. Below is the only response we received. They clearly blame UPS on its lack of data updates when in reality they didnt ship until yesterday. I plan to pursue through both civil and criminal courts there as this inolves and 11 year old boy's birthday present. The child waited at the door yesterday...waiting on his airsoft gun to arrive. The company never acknowledged late shipment.

-------------------------------------------------------------------------------- From: To: Sent: 9/11/2009 7:34:00 P.M. Eastern Daylight Time Subj: Re: Order Number: yhst-41902112641410-38946 Your order shows to have been shipped via UPS with tracking number 1ZY3Y4191550223377 UPS has not updated their information, therefore, please wait until later today or tomorrow to begin tracking


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