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Report: #1086736

Complaint Review: Airbagit.com - Mesa Arizona

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  • Reported By: LoyalCustomer — Michigan
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  • Airbagit.com 260 S. Hibbert St Mesa, Arizona USA

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I purchased a FBSS kit from them.   My kit did not come with an inventory checklist.  It came missing various fittings and one of the plastic power terminals.  I was blamed and treated like a thief as if these were expensive pieces I could go sell.  It was ridiculous.  System nay or may not have been responsible for failed strut mount.  Either way the strut rods hit and grind into under side of my hood.  They lie and say I requested this.  I requested custom measurements but never for extended strut rod.  When the mount failed the strut rod jammed up in my hood doing significant damage.  

After I moved forward from that and ate the loss my system still was not working properly and was leaking.  The majority of the leaks were fairly easy to fix.  But even after doing this my rear strut has continued to drain air.  I traced one leak back to the compressor and it we not coking from the feed line.  Shortly after this leak was discovered the compressor started to make a horrid noise.  Needless to say I'm not running it and my system drained all it's air.

This report was posted on Ripoff Report on 09/23/2013 04:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/airbagitcom/mesa-arizona/airbagitcom-chassis-tech-aim-sold-me-an-incomplete-damaged-kit-that-also-damaged-my-v-1086736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
7Author
4Consumer
1Employee/Owner

#12 Consumer Comment

s10

AUTHOR: jim sharpe - ()

POSTED: Thursday, January 29, 2015

I called airbag it when I called I had told them I was looking at purchasing a kit for a 1996 s10 2wd drive pickup. the lady who helped me said the kit was all the same for the s10 trucks I had asked if anything else was needed she said no It's a complete kit but when I told them I did not get shock relocate kit she said cost u another $98.00  and that I did not undear stand her well she is wrong . Yet now I am screwed and have to mAke or order my own they n.a. need to let customers know what extras r needed because I asked .she told me she did not remember. I recommend not using air gait so u don't get sharpejames924@ymail.com o rated like i did . After I was done she made me as the bad guy

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#11 Consumer Comment

Not an employee

AUTHOR: Denisplus4 - ()

POSTED: Monday, April 28, 2014

Sorry but I am not an employee or do I have any relations with anyone from Airbagit.  I am a Canadian buyer of a complete  airbag kit for my vehicle.  I followed the instructions and when I had any problems I contacted the company and they were very helpful and even sent me some replacement parts at no extra charge.  Maybe if you would have shown respect and properly explain your problems in the first place you would have recieved the same great service I did.

 

Lesson learned for you hopefully!

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#10 Author of original report

Dennis

AUTHOR: LoyalCustomer - ()

POSTED: Thursday, February 27, 2014

One more thing to Dennis.  Before you deny knowing them.  Your comments revealed more than what I have publically disclosed and ring familiar to the same sick game Joe dragged me into where I begged him to no avail.  I bet him and his coworkers sat and laughed about it honestly.  So therefore you are receiving your information from Joe or Airbagit.  I figured I would let you know as well as any reading that I run my own business.  I deal with people day to day.  I am an independent consultant and I sell products and services.  I would never dream of pulling one of these type of scams on my clients.  They get what they pay for and its 100% satisfaction guaranteed the way it should be.

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#9 Author of original report

To Dennis and Joe... My attitude is no excuse. I still paid for parts/kit with warranty.

AUTHOR: LoyalCustomer - ()

POSTED: Thursday, February 27, 2014

Well it's not surprising to see Airbagit have an employee or friend post, in fact its expected by a business who would go through so much effort to specifically make the point they could choose to rip customers off at will.  If they deemed their attitude wasn't to succomb to begging (which I eventually did) for them to honor their warranty.  Companies like this let their personal differences with customers get in the way of business which is an extremely shady business practice.  Do you know how many companies and their clients dont see eye to eye? It does not give the more powerful one (in this case a company vs an individual) the right to mislead or take advantage of the client.

Fact of the matter is, midadvertisement and shortage of parts is a far different thing than buyers remorse.  Them not honoring warranties they insured me they would is much different than buyers remorse. But there is indeed huge regret on my end by ignoring all the bad reviews against both this company and all their former names.  I can only hope any who find this article does not do the same.  There are tons of much more reputable companies with much more appropriate business practices.  Customers have the right to be disgruntled about companies that deceive them and sell them junk that fails, it does not give company the right to just say screw you and your warranty.

 

But Joe made his point loud and clear, I pissed him off so he made sure I would not get the service and parts I paid for unless I begged and even after doing so he still refused.  It was a sick game to feed his weak ego, it's quite common among bosses/owners who have ego issues to treat customers this way.  He wins, he has more money and is miles away.  I can't afford to fight an out of state legal battle. Nor do I intend to keep begging and a**kissing.  I did enough of that and have numerous emails where I thoroughly explained and showed the discrepancies and proceeded to beg. I ate my losses, accepted I ran across a shady business and will spend my money wiser with more respectable companies on my other vehicles.  

 

Again, I just hope I can save someone's precious vehicle from the same fate mine suffered.  A quick look at any of the email responses or even on here shows clearly it was never about taking care of business and making sure the customer got what they paid for but rather just to show who had the upper hand.  It was quite childish and am ashamed I even entertained feeding into their little game as much as I have.

The day I realized I got ripped off, I should have accepted my losses then.  Any company that would do that obviously wouldn't honor any warranties so I was being foolish to believe so from the start.

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#8 Consumer Comment

Guess there are others upset too....

AUTHOR: Jim - ()

POSTED: Tuesday, February 18, 2014

 Hello there friend.  Looks like this guy is mad too.  There is a crazy website up about these fine standing chassis guys.  Sounds like they clown about pretty good.  Good luck with your outcome.

http://chassitech-airbagit-morrowsecuritysolutions-joemorrow-sucks.com/

 

Wow, right!

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#7 General Comment

Buyers remorse

AUTHOR: Denisplus4 - ()

POSTED: Monday, February 03, 2014

You obviously have not properly tackled the problems you have had, and with all the belly acking it's quite easy to see that all you are having is a bad case of buyers remorse.  I also purchased a kit and when I did not like a particular part they replaced it free of charge no questions asked.  Maybe if you learn some minimal people skills you may find it easier to resolve your issues.

 

Good luck

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#6 Author of original report

It wont stop until I sell this car or kit! Terrible business ethics and motto.

AUTHOR: LoyalCustomer - ()

POSTED: Thursday, November 07, 2013

I called again today and finally got through to Tom.  He basically was insinuating it was my fault the fitting broke and that it could not operate under operation.  This is simply untrue.   When you have low psi and then go up fast the pressure is transfered through the fitting (to go out to the gauge) but in certain circumstances the head blows right off of the swivel therefore snapping it apart in the process.  But to continue Tom hung up when I became offended by his placement of blame once again, that is all this company is about.  Extremely unprofessional.  They are a disgrace to business and need a serious brush up on business ethics along with some consumer rights.

Most of their parts fail and IT WILL BE YOUR FAULT WHETHER ITS PROFESSIONALLY I INSTALLED OR SELF INSTALLED.  The only part I would consider is their air strut ever and I'm knocking on wood that they don't fail because I can already see how long it will take them to agree to cover it.  However long it takes them to exhaust all options that try to blame me.

If you don't believe their fittings are not of superior quality as they claim they are, go to your local fleet shop or truck shop.  Compare them to every option they have available and you will see that no option is probably going to be like Airbagit and all will be far superior to Airbagit.  This is because most not all but most of their stuff is low quality.

My conclusion on the fittings is that there is probably a very small internal crack that once is put under sudden pressure gives way.  Hard to say for sure though.  The design is terrible and allows for both the large and small swivel heads (Out to struts/Out to gauges) to rest and grind on each other if you try to move them to a different angle.  My guess is when these fittings are installed at the factory some are cracked internally during installation and it just is overlooked because they don't completely separate and break until under pressure.

I truly hope my posts help someone save their money, time and most importantly vehicle.  Airbagit will not cover damages caused by their kit and they will tell you this.  You are responsible for any costs other than part itself and I've even had employees deny me replacement parts.

Most importantly there is no refund on a custom order which would be perfectly understandable if they were obligated to make sure they made it right.  They will even tell you if it doesn't fit it's not on them even if they manufactured them wrong.  I was lucky search Google and YouTube and you will see others who went through it.  Nothing is ever their fault according to them.  My kit bolts on fine thankgod I got lucky there but they extended my strut rods without my request or consent and claim I asked for it.  One of many lies that doesn't even make a bit of sense to request that.  Anyways it damaged my hood and they refused to cover any damages.  Instead suggested, I, at my cost take them off, send them back and  leave my car just sitting on a shop on a hoist.

Obviously, ripoffreports doesn't get you any help either but at least someone can see this and make the wiser choice and shop with a more reputable company.  Yeah Airbagit has some seniority but have undergone numerous name changes trying to escape bad publicity but the product and management has remained the same so the same issues continue to happen.  They say absurd things to you like "Geez I've never heard of that before" despite internet filled with customers making same complaints.  Or that "It's part of business."   That is nonsense I run myoown business and would never take advantage of a customer like this.  Nor would any of the other companies I do business with.  The message is loud and clear, money is their sole motivator not quality products, customer satisfaction amongst other things good business practice.

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#5 Author of original report

Still screwing me... Will it ever stop?

AUTHOR: LoyalCustomer - ()

POSTED: Thursday, November 07, 2013

Well I still have yet to be able to drive my car more than three days since the installation of this kit.  Joe still has not made any attempts to rectify the situation.  Instead I had to foot the bill to send back the compressor that failed and the valve block.  Now I've drove it less than two full days on the refurbished parts I was given and another fitting running off of the valve block to the gauges has blew out(snapped). I had this problem with the last one and they blamed me.  I despise Airbagit.com for their business ethic and  what their kit did to my car.  Lets not forget how they have done nothing but blame me when it was professionally installed.  I installed myself second time around just to make sure I would know everything was done proper. 

 If someone is reading this please help.  How can they just keep screwing me around with junk parts that don't work? I want to drive my car again.  I pay on it every month still and all it can do is sit.  Buyers beware of Airbagit.com.  IT WILL BE YOUR RESPONSIBILITY TO COVER COSTS NOT IF BUT WHEN IT FAILS EVEN IF IT'S IN THE FIRST MONTH.  

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#4 Author of original report

The games continue. Someone please help, I know what they are doing cannot be legal.

AUTHOR: LoyalCustomer - ()

POSTED: Saturday, October 26, 2013

Ok, so according to Joe the whole reason I was not receiving help was my attitude.  Despite this being an obvious excuse to not make things right.  I have swallowed my pride and resorted to begging, yes begging both Joe and other employees to get help and get what I paid for because to this day I have not received what I was told I was paying for.  Again, they refuse to help and just keep making a joke out of the situation.

I finally talked to the one employee who has even began to attempt to act like he cares about the customers even a little bit, Tom.  But even he lied to me on numerous occasions about numerous topics.  Honesty is not valued by this company or it's employees.  I am still eating more costs due to their games and failed parts.  And they still will not stop, despite my repeated attempts asking them to stop the nonsense and they always do something to make it obvious that they want to rub it in that they can get away with selling me junk and playing games that lead to my car being immobile.

It has become a joke to this company that they are keeping my vehicle off the road and at this point I'm tired of it. Their kit and childish behavior has turned my brand new car into a huge pile of problems because all the damage done.  I'm telling you, do yourself a favor and stay away from this company.  You and your car will suffer the consequences and not any employee or Joe gives a s**t.  They will find excuses to blame you (extremely unprofessional) when your only action was buying their so called plug and play kit.   And if that fails they resort to treating you like crap until you finally started being rude right back and then bam there's another excuse for them.

I had to send my valve block and compressor back for repair already.  Mind you this is already after dealing with my kit being shorted, my hood being ruined, failed water separator... Everything at my cost, they never help for their mistakes.  When they honor your warranty it is with refurb parts even if you just got your kit and they are constantly reminding you that your part is being replaced as if them fulfilling their obligations is a favor to me. I would give anything to go back and buy from a professional company.

They messed up royally now and have caused another couple weeks of my car sitting.  Tom assured me that they would ship my unit back within a day of receiving it.  I ended up calling weeks later to remind them to send my stuff.  They send my wires back without the appropriate terminals and not color coded. Luckily I am aware of how it hooks up.  Tom was acting like I should have to pay shipping to get it back and acted as if they did me a favor by covering this cost yet it was their product that failed and I had already had to foot the bill to ship their failed parts back plus everything before.

The compressor I got back does not even mount in my case they sent me and mind you my custom floor has already been drilled for that box so taking it out is pointless now because the floor would be ruined.  Just another problem caused by Airbagit oversight and lack of concern for their customers and their vehicles.  Also, the sleeves locally do not seat proper with the crimp rings included in this kit.  I requested sleeves and rings be sent, I was told yeah but did not receive them. 

I am offended a business can operate in this manner especially in the United States.  One of the most absurd businesses I've ever ran acrpss.  Words cannot even begin to explain the treatment I have suffered at the hands of them.

My car spends 80% minimum of it's time immobile due to issued revolving around Airgbagit.  Please, enough od enough.   Robbing me of my money was bad enough but now making sure my car does not drive due to not sending me parts I need... That is a whole new low and I didn't know adults acted that way especially companies.

One final thing.  They act like this is all honest mistakes which could be and Id believe that other than the fact when I first called to explain my  kit not being right.  All I heard was how that was not possible and every kit was inspected which I find hard to believe since it doesn't even come with inventory checkoff list.  None the less it seems to me like if all shipments are monitored so well that this must be childish games then because you cannot say you were unaware the package was wrong or incomplete if inspected thoroughly.

 

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#3 Author of original report

They won. Im stuck. Lets see how much this kit costs me now! Joe is nowhere to be found when the bill comes!

AUTHOR: LoyalCustomer - ()

POSTED: Wednesday, September 25, 2013

I did provide custom measurements.  Not one was to lengthen my strut rod.  Even one of my measurements cause that in return I should have been informed.  They ground into my hood and when my mount failed the rod damaged my hood quite noticeably.  I did grow very irritated when I was informed they would not compensate for damages when my hood would not have seen this kind of damage of the rod was of the same length as stock strut.  To a certain extent their product is just as responsible as the faulty mount.  

When I called for the power terminal I was basically accused of lying and told it was in my kit when it in fact was missing along with some of the orings and sleeves needed for the fittings.  No inventory sheet was sent to even verify what all was sent.

When I called again I chose not to ask for a warranty on the water trap because mine came with a leak and was told it didn't when I seen it with my own eyes.  Local ones available for same price and much better quality.  

Along with the water trap and swivel fitting that runs off the valve block to the gauges broke.  When I called about that I was again blamed and told it was overtightened.  It worked fine for a week or so and broke on it's own under use so I don't see how that's my fault.

Joe has stated he is willing to help but every time I asked for action instead of just an email stating he stands by his customers I always get no email back or one stating I was just bashing or flaming when I never did nothing but provide an honest rundown of not only my experience but many others with this companies various aliases.

I was offered one solution finally and one only.  To send my compressor and valve block back for inspection, shipping all at my cost mind you.  And any labor costs for my car being in the shop are my responsibility.

All in all I have a hood to replace. Probably repairable but who wants a bondoed up hood.  I have had to pay to have three times to have my car worked on due to the issues with this system.  Within two weeks of use a supposed plug and play kit cost me all of that and still does not work properly.  Worst experience of my life and its all at my expense.  

Seriously, who wants to buy a kit that fails within weeks and leaves damage to their vehicle as well? All at your cost because it was your fault the plug and play kit you bought failed.

Any potential buyers would be wise to avoid this company and spend your money with another company.  There are numerous ones out there with kits of much higher quality.  The only reason to even consider a purchase from Airgbagit would be for their unique air strut design.  I am unfortunately stuck because their is no refunds even on air management systems which is what I have an issue with.  

As stated by me to them and on here I like the struts but the way I was treated when I brought issues to their attention was unacceptable and I will be the first to admit it that I was pissed and dished it right back to them.

Anyone who paid $2000 for a kit expects it to work without issue and without damage to their vehicle and most importantly without blame.  I didn't even install the kit but I will be reinstalling every fitting myself to ensure it's right and this blame game cannot be played if and when their product fails again in the future.

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#2 REBUTTAL Owner of company

Brandin M****

AUTHOR: Joe Morrow - ()

POSTED: Wednesday, September 25, 2013

Mr M**** ordered a FBSS kit from our company on May 28, 2013. He ordered the struts in the kit with custom measurements. We built the struts to his specs and shipped his order on June 4th.

On July 8th, Mr M**** contacted our company to report that he needed a red plug to go to his PNP. We shipped it that day. He did not mention any other items that he needed.

On July 20th, Mr M**** started an email feed that has gone on for two months now. In the emails I have offered to take care of his complaints REPEATEDLY. He does nothing but name call, threatening legal action and refuse our help.

Our offer still stands. We want to help Mr M****. All we ask is for him to be civil.

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#1 Author of original report

Clarifying Original Post

AUTHOR: LoyalCustomer - ()

POSTED: Monday, September 23, 2013

I apologize for the first report having a few mispellings.  I was using my phone and autocorrect switched some words.  I am on the computer now and will clarify a little better.

The first few days driving this system were a nightmare.  This came after coming out of pocket for more hose and fittings for the ones that were shorted.  I felt very disrespected when getting the power terminal and mentioning the short fittings.

First incident to take place was my strut coming up and smashing into my hood.  I had noticed them touching the inside of the hood but not like this.  The mount failed.  Reason why is still unknown as I did not install the kit myself.  When I called I was very upset but the woman I spoke with basically was telling me I was SOL and they don't cover damages to customers vehicles regardless of fault.  I lost it and was quite rude with her I admit.  

Their plug and play kit had turned my newer 2010 Chevy Impala immobile.  My hood was the only keeping my car from just sliding down the strut rod.  I ate this loss because I can't prove Airbagit.com is responsible for the failure of the mount but I can say I never requested an extended strut rod.  And the strut rods hit my hood either way even without the failed mount but not enough to do damage to the top side of the hood.

As stated system always leaked even when everything had been secured properly.  Fittings are just cheap.  One of the swivel fittings blew apart during use and I was blamed for it as if it were my fault.  The water trap came with a faulty drain seal that we had to mess with to get it to stop leaking and within a week or so it just leaked nonstop.  I chose to buy my own local as oppose to go through any more accusations of things being my fault not to mention ones local were of better quality for the same price.

And last but not least.  When I finally thought I had all leaks and issues taken care of and would get to enjoy my car again... I still could hear air seaping from the trunk area so I check back there and sure enough my compressor is leaking.  Within a day or two of noticing the leak the very horrid noise appeared when running.  I quit running it because it sounds shot and the system doesn't hold pressure very well now that or is not building it up.  I didn't run it long enough to determine which.

Everytime I have dealt with the owner Joe he has made instigating and falsifying remarks as if his only objective is to antagonize.  It seems to be a big game to him to make sure he doesn't have to honor warranties or their word.  And he even acknowledges some customers getting screwed with statements such as "after 28 years in business your going to find dirt on a company" as if being shady was a part of a business.  I can admit even at times I've been rude with him but enough is enough.  I didn't buy airbags because I wanted to go through all the harassment when I finally realized I had been sold junk parts.

Stay away from Airbagit.  That or pray you never have one single issue with anything you buy from them.  The only thing even remotely worth considering from them would be the AirStruts because their design is unique and theorotically should operate better than other air struts out there.   Not proven.  RideTech and Accurair both offer much more practical solutions for air management.  High quality parts and simpler setup and a cleaner look as well.

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