Airsoftbattlezone.com airsoftrepair.com Guaranteed in writing an JG AK-47 Tactical Airsoft Gun - Recieved an entirely different model! Internet, Wisconsin

After saving for months and selling older airsoft guns, my 13 yr old finally had enough cash to purchase the coveted JG AK-47 Tactical airsoft gun with an upgraded battery.  Most every online retailer, including the ones we usually buy from had told us they were out of stock for months so when we came across airsoftbattlezone.com we were thrilled!  We ordered the gun and were emailed the confirmation.  I emailed back and asked specifically if indeed the JG model was in stock and this is the response I got via email:

After reading this, my son was so excited his summer was made.  We had to wait 10 business days plus a week of shipping for a total of 3 weeks.

We were elated to recieve the UPS shipping notification and tracked the package until it landed on our doorstep.

My excited 13 yr old came  home, opened the box and there it was!  Some strange brand airsoft gun - NOT the JG AK-47 Tactical upgraded item which we had ordered!

Judy Doerr of Airsoft Battlezone GUARANTEED it was in stock - if it wasnt, why didnt she tell me??  She certainly had plenty of time!  I immediately emailed and called, of course, noone EVER answers the phone, the message tells the caller they will return the call in 24 business hours.  Yes, 3 DAYS!  That was 4 days ago and havent heard from her and not the first time.  I've sent 4 or 5 emails and she responds to each of them with: