Airtel DTH FRAUD and annoying calls and faulted Direct to home machinary Internet

In furtherance to our complain in Airtel DTH we received calls from Airtel demanding money for replacements and also servicing charges for the Set Top Box. They booked complaints Docket (No. 9275416)

while talking to us primarily in furtherance to your valuable effort. After two days when they found that they will not be able to get money for a new machine and also service charges they finally , again sent an SMS claiming the problem has been solved.
 
I think for their fault they should be paying us and not we to them and there is no question of service or replacement charges, and for lack of service what on earth they think they will be able to get money for lack of service and even claim money for threat calls??? We cannot understand how come without visiting our house or changing the defective Set Top Box the problem resolved!! Is it a process to be followed by a Civilized Company, in a civilized society to make good a non functional dumping gadget????



I demand an unqualified apology in writing by post to my address, compensation money to be paid immediately. Here under I attach the snippets what airtel and its people told me via email but they cleverly do not mention here what they asked for, money for replacement of the gadget along with the service charges.
 
---------- Forwarded message ---------- From: Date: Thu, Jun 23, 2011 at 7:28 PM Subject: Regarding your Airtel DTH account number 3004968774 To: mahapatra.swagata@gmail.com Dear Customer, This is with reference to your e-mail, where in, you complained that you are unable to enjoy the services as the installed Set Top-up Box is not working perfectly towards your Airtel DTH account number 3004968774. We regret for the entire inconvenience caused to you and your valuable feedback like this actually helps us to improve our services. Please be informed that to resolve the highlighted concern we need to arrange an engineer\'s visit at your premise, however, we are unable to process the same as you are not in agreement to pay the visit charges. Furthermore we at Bharti Airtel regret to show our infeasibility to waive off the visit charges. Should you require any further assistance in this regard, please feel free to contact us directly at airtelpresence@in.airtel.com. We assure you the best of our services. Regards Arun Singh Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtelpresence@in.airtel.com