Report: #903395

Complaint Review:

  • Submitted: Tue, June 26, 2012
  • Updated: Tue, June 26, 2012
  • Reported By: Consumer — Brooklyn New York USA
    1709 20th Ave, Brooklyn, New York 11204
    United States of America unknown Fraudulent & Deceptive - Bait and Switch - Not for Sale in USA - Internet

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I ordered the item as a gift for a child and what a disappointment! I found them on the internet and called to ask questions and as discussed with the telephone sales person "Tom", pictured and described below from their website but when I received the camcorder the model is not the same as I inquired about or requested when I placed my order. I asked for and was assured that the order was for the Panasonic HC-V700MK. The item they (AJRichies) shipped is the HC-V700 which does not have the built in memory and is considerably cheaper, and not made for sale in the USA. The camera they pictured on their website and describe is NOT the Camera they send. Some reviews suggest that they ship European products, Grey market items not
available in the USA and knowingly and fraudulently Bait and Switch products. 

Furthermore I asked who the extended warranty was provided by and I was told Panasonic yet the warranty card indicates Consumer Priority Service which is NOT Panasonic. Additionally, the extra battery and battery quick charger were also misrepresented and are widely available for $10 and $15 respectively, which is a far cry from their advertised retail price of $189, $129 and $89. Lastly, they advertise the American Express Symbol as a payment option but will tell you that their AMX
machine is broken and not able to accept. I have alerted AMX to their scam.

I called and called and emailed this company. Half the time they didn't answer or went straight to voice mail. Every time I asked for a response they promised or said they responded, never receiving anything from them. They lied to me each and every time I attempted to resolve this issue.

After 2 weeks of getting nowhere and almost two more weeks of trying to get them to respond, I was told there email was broken. When I spoke to George in customer service (they all sound like the same person) and explained that I did
not get what I ordered as depicted and described on their Website, discussed and confirmed on the telephone with "Tom," He that I had not been given what is advertised or paid and agreed to send me an RMA with a prepaid shipping label. He said I would have two options, I could return for a full refund or an exchange. When the RMA finally came in my email after several
calls and emails to get action, they wanted to keep $103.50 plus I would have to pay for return shipping and they admitted no fault rather trying to put blame on me!  I have reported this company to the Federal Trade Commission, the Department of Justice, the BBB amongst other agencies. This company is not reputable and this whole experience has been nothing but a hassle and a night mare. Accessories Fraudulent & Deceptive They operate as I am told, by a practice of "BAIT and SWITCH."

The accessories they sell are available at a fraction of the price they charge and the products they send you. The Rapid Charger that they advertise at $89 is a Vivitar product (Model#QC-602)available for $15 at many other retailers. The Extended Life 3 hr Battery priced at $189 is a Vivitar battery (Model#B86)available for $10 at many other retailers. The warranty is not the manufacturer warranty as they may tell you, instead it is provided from some company called CPS also located in the same area of NY and comes with a dollar limitation. The tripod and cleaning kit is a $2.99 dollar or E-Bay store

DO NOT BUY from this online retailer. I ended up getting what I ordered from Amazon and other venders for less money, fast free shipping and without any hassles! I thought I was saving a few bucks, getting more for a bit less but ended up costing me time, money and hassle!

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This report was posted on Ripoff Report on 06/26/2012 08:42 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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