Complaint Review: Alamo rent a car San Diego
I drove the Van to the destination and parked the car for the whole day at the hotel. [continued below]....
While i did feel assured, I also felt they were being slightly untrustworthy so I called their contact center and asked if there was a claim made. During multiple calls for two weeks they assured me that everything was fine. Today, I received a letter to contact their damage recovery unit. The dent that wasn't a problem is 450 dollars.
I am writing this because I am disappointed in my rental experience with Alamo. Despite the charges which I am currently disputing It is troubling that Alamo colleagues deceive their customers through false appeasement. If there had been a strong initial inspection that mirrored the return inspection then I would feel less inclined to question their later claims. Also, wouldn't a strong initial inspection create a feeling of genuine care for the renter? I know without a doubt that the dent on the vehicle was there before I rented the van due to securing the vans location throughout the trip. I only wish I could have understood my error in not inspecting the vehicle with shrewd scrutiny. It is clear that I probably wont rent from Alamo ever again due to the untrustworthy business practices exercised from this company.
This report was posted on Ripoff Report on 02/05/2013 05:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/alamo-rent-a-car-san-diego/san-diego-california-92101/alamo-rent-a-car-san-diego-false-damage-charges-untrustworthy-front-desk-associate-san-d-1009006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: