Alan Baltes, AB Media Publishing, LLC; Did not perform publicist service requested, will not issue a full refund! Beware, actors! Los Angeles, California

My wife is an actress and purchased Alan's online publicist service for $199. Long story short, he stopped replying to her emails and never performed the service for her. When she requested a refund, he agreed to pay it as soon as possible. Over a month and several emails later, I had to step in and request the refund from him myself. He promised to get the refund to me in full by a certain date and never did. He then wanted to change to a payment plan of $20 a week, and this worked for a few weeks (he was late with payment and had to be reminded twice), but then after $60 of reimbursement the payments totally stopped. I've been contacting this guy requesting our money, I've had to threaten legal action and bad reviews (hence this), and he has still not gotten the refund to us after MONTHS! Seriously, if you consider yourself to be a business, you should be able to process a single return, right?! And you should not spend the money you receive before you perform the service you're paid to do... If you're an actor or are looking into his services, look elsewhere to save yourself the headache! And don't heed the rebuttal he is bound to leave just like after his last complaint. He is good with words, but apparently very bad with actions.