Report: #1354432

Complaint Review: Alaska Airlines Mileage Plan

  • Submitted: Mon, February 06, 2017
  • Updated: Mon, February 06, 2017
  • Reported By: Anonymous — Washington USA
  • Alaska Airlines Mileage Plan

    Internet
    USA

Alaska Airlines Mileage Plan Mileage Plan company very long wait times Internet

Show customers why they should trust your business over your competitors...

I used to be a member of Alaska Airlines/Horizon Air member #78735___ however despite having flown several flights with them over the past year, I cannot seem to get hold of their mileage plan office 1-800-654-5669. When I call this number, they say they are busy and rather than endure a long wait time, to allow them to call back. However they never do. On the dial phone, you talk to a robot and they put you on hold forever. They mileage plan seems to be calculating effort to NOT want you to be a mileage plan member.

They also seem to be trying to transition members away from alaskair.com/mileage_plan to alaskairpartnermiles.com. But the way they seem to be doing this is through running a relatively unhelpful website at their old mileage plan office or website.

To their credit, they found a first-class seat for me on Thanksgiving so I could fly home last year. However, as you would expect, the price was at least twice what it would normally cost. And the service at Alaska is really superficial. They base their service on your "ticket class." All the airlines do, but Alaska is particularly biased, and the customers are always trying to pretend they are all "first class." The stewardess snubbed me in the first class section because "I refused their breakfast." Sorry, I already had some breakfast at SeaTac earlier, and so I didn't need another breakfast.

So I can't ever get my miles logged in because I haven't been able to reinstate my membership. They don't call you back. They make it hard to contact them on phone or online through becoming a huge time-sponge. I mean, if I had HOURS to dink around, which I sure the heck don't.

Of course, that said, the main thing is they do get you there safely. I just think that between the customers and the service, it's not very pleasant flying with them. Of course, most of the customers at most other airlines are no longer very pleasant either. Delta seems to be my favorite for nicer people and good customer service. I just don't recall anything markedly unpleasant on Delta like in the other airlines such as United or American.

By pleasant customers, I mean people who are not totally into themselves; whether hauling in a great bag of food, or spending their entire time on gadgets, or nerding out on gadgets as a way of showing off, or trying to disrespect you using the most common demographic indicators (totally based on appearances of course, then on political prejudice, then on religious prejudice, then on worldviews, etc, etc).

Since 9-11, there has been this noticeable downtrending in pleasantries, courtesy, consideration, everything, so of course, even in traveling, it's become more and more of a jockeying type perspective.

So I rather really not be any mileage plan customers, since they really don't give a eff whether you get their air miles or not, since that too, becomes sort of a club-membership consumer-based care orientation  

 

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This report was posted on Ripoff Report on 02/06/2017 06:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/alaska-airlines-mileage-plan/internet/alaska-airlines-mileage-plan-mileage-plan-company-very-long-wait-times-internet-1354432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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