Albert Moving damage to property, terrible customer service Wichita Falls Texas

Albert Moving subcontracted a packing and loading job for our move with ABF trucking company. The local company they subcontracted did $1800 worth of damage to our furniture and were grossly negligent in two other cases. Dealing with the claims process was a seven-month headache. I frequently had to hound them to return phone calls or reply to emails. Ultimately they paid full replacement cost of only two of the many damaged items, and none of the repair costs. All the rest of the damages were paid by the weight of the item.

The two cases of neglect were heinous. In one case the subcontractors tucked the bottom flaps of a box together, without tape, and packed a lamp in the box. For good measure they threw a sealed bag of packing peanuts into the box along side the lamp. When we lifted the box to carry it into our new home, the lamp (and bag of packing peanuts) came crashing through the flaps of the box onto the metal floor of the truck.

The other case was heartbreaking. We paid them a premium for ABF trained loaders because we wanted to be sure that our most sentimental fragile item, an antique mirror, would be carefully packed and loaded. When we opened the truck we found it LOOSE propped between a box and a bulkhead. In neither case were the items damaged.

Albert generously reimbursed us for the cost of the boxes and labor that the subcontractors charged us for packing and loading the lamp and the mirror, and asked us to provide a figure we thought was fair for compensation for the negligence. We provided a figure. Then we spent weeks going back and forth, through two appeals and a call to the Better Business Bureau, in dispute about the unpaid damages, repairs, and negligence claim. We ultimately settled for a fraction of the cost of the total damages.

If you use Albert, pay the outrageously higher insurance cost. Otherwise they will find every way possible not to pay you for the damage and negligence that their subcontractors do to your belongings.

Dissatisfied customer
1, Alabama
U.S.A.