• Report: #864298
Complaint Review:

Alert one

  • Submitted: Thu, April 05, 2012
  • Updated: Fri, August 17, 2012

  • Reported By: Wayne — Myrtle beach South Carolina United States of America
Alert one
24 West Fourth street Internet United States of America

Alert one Gina cuttingham Tammy Mike Drafted an extra unauthorized $100 dollars out of my checking without notifying me. No refund after equipment was returned only used 3 months prepaid for a year $400 Internet, Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*Consumer Suggestion: Re: Alleged Rip off

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In January 2012 I ordered the alert one service for my 100 year old grandma. I was told I'd get a monitoring box, pendant, 3 room buttons, lockbox for key and voice extender for paying $300 for 1 years service. And I could cancel service with prorated refund as Long as I return the system. The system shipped I installed it a week lated $100 disappears out of my checking from alert one. I called them and was told they charged me for a voice extender which is nothing more than a very very cheep plastic speaker.

I told them that I did not authorize this and if I owed anything you better contact me first or bill me not take whatever you want out of my checking acct. plus the voice extender was included with the $300 price for a year up front. Then in February my grandma was admitted into a nursing home. I returned the system and received no refund. I called and talked to Tammy she said they just stopped giving refunds. I said I'm paying you for services that I'm no longer receiving only used 2-3 months the service is $30 a month. These people are rip offs go somewhere else they have stolen $300 from me service sucks equipment is cheep garbage

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 04/05/2012 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/alert-one/internet/alert-one-gina-cuttingham-tammy-mike-drafted-an-extra-unauthorized-100-dollars-out-of-my-864298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Re: Alleged Rip off

AUTHOR: WiseOwl - (United States of America)

I was reading your claim to being ripped off about your service. I have seen many good experiences that customers have had with Alert1 and find that with a little education about the company. 

First off all the yearly plan for Alert1, as advertised on their website is $311.40/ $25.95 per month for the year. (https://www.alert-1.com/pricing/medical-alert-systems-cost-pricing-plans/225.) The voice extender is $99.95 to buy or $9.95/month to rent per their website.  You state that you paid $300 for the service, which could have been discounted, but as far as the voice extender, that would have been $99.95 as it states on their website. 

When a person goes to order from Alert1 on their website, they are provide with the terms of service. In the terms of service agreement that can be found on their website it clearly states that a refund will not be given after the 30 day satisfaction guarantee. Did you order on the web or by phone? I find it hard to believe that if you ordered by phone, that they wouldn't include the terms of service with the equipment they sent you.

As far as your claims to the service being cheap garbage, if you research Alert1 with the Better Business Bureau you can see that they have an A+ rating, as well as five star reviews on ConsumerAffairs.com 
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